General Manager

Summers Plumbing Heating & Cooling; Dayton (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health and dental insurance

401K with company match

Holiday pay on birthday

Employee Stock Ownership Plan (ESOP)

Short-term disability

Long-term disability

Life insurance

Employee-owned company

Job summary

Summers Plumbing Heating & Cooling is seeking a General Manager to lead day-to-day branch operations, support teams, serve customers, and drive meeting goals. You will guide maintenance, service, and installation activities and help manage budgets and performance reports.

The role emphasizes strong supervisory, communication, and problem-solving skills, with a focus on operational efficiency, safety, and high-quality workmanship. Evening hours may be required.

Qualifications

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead.
• Must be able to climb and work on ladders.
• Must be able to use hand and power tools.
• Valid driver's license is required.
• Strong supervisory, communication and computer skills are required.
• Ability to work after regular business hours as needed.
• Working knowledge of plumbing and HVAC are required.

Responsibilities

• Oversee day to day operations of entire branch.
• Coordinate activities of the maintenance, service, and indoor air quality departments to improve efficiency using reports.
• Implements organizational policies and goals.
• Coordinate activities of Maintenance, Service, Indoor Air Quality, and Installation to improve efficiency and economy.
• Monitor dispatcher activity to maximize call volume and ensure right tech/right call.
• Collaborate with the District Manager on budgeting.
• Generate reports and manage inventory, tools, and vehicles.
• Review reports with upper management.
• Instruct crews on proper use of materials and quality workmanship.
• Review payroll records to ensure technicians are paid properly.
• Communicate with dispatchers to assign appropriate technicians.
• Evaluate staff to determine training needs.
• Ensure company vehicles and parts stock are managed and replenished.
• Performs additional related duties as needed.

Skills

Leadership

Operations management

Customer service

Communication

Problem solving

Education

High school diploma or GED

Job description

Are you a strong leader who enjoys building great teams and making things run better every day? Do you like solving problems and helping people grow? If so, we would love to talk with you.

What You Will Do..

As a General Manager, you lead the day-to-day operations and set the tone for success. You support your team, serve customers, and make sure goals are met. Your leadership helps everyone do their best work.

If you enjoy leading others and want a role where your work truly matters, this could be the right fit for you. Apply today and help lead our team forward.

OUR CORE VALUES!

• Integrity: We do the right thing, even when no one is looking.
• Ownership: We take responsibility for the growth of our team, the organization and ourselves.
• Service: We take the extra step to go above and beyond what is expected of us.

Qualifications

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead
• Must be able to climb and work on ladders
• Must be able to use hand and power tools
• High school diploma or GED are required
• A working knowledge of plumbing and HVAC are required
• Valid driver's license is required
• Strong supervisory, communication and computer skills are required
• Ability to work after regular business hours as needed

Responsibilities

• Oversee day to day operations of entire branch
• Coordinate activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Implements organizational policies and goals.
• Coordinates activities of the following field service departments: Maintenance, Service, Indoor Air Quality, and Installation, to effect operational efficiency and economy. Training schedules, recruiting, motivation, and administrative interface are part of this coordination. Uses system generated and locally produced reports to monitor field performance and identify areas for improvement.
• Monitors Dispatcher(s) and dispatch board activity to ensure effective scheduling of technicians to maximize call volume/capacity as well ensure 'right tech/right call' and labor control.
• Collaborates with the District Manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with upper management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by upper management

Benefits

WHY WORK FOR SUMMERS?

Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!

• We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, and 401K with company match.
• Additional benefits include company paid short-term disability and life insurance!
• We also celebrate you by paying you holiday pay for YOUR birthday.
• As an EXTRA perk, we are an EMPLOYEE-OWNED COMPANY including an Employee Stock Ownership Plan!
• $$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$