General Manager

The Press Club Grill; Cranston (RI); On-site; USD 60,000 - 95,000; Full time

Job summary

Wingstop seeks a General Manager to lead all restaurant operations and deliver outstanding customer service. The candidate will have proven restaurant management experience, strong food and beverage knowledge, and exceptional leadership abilities.

The GM will ensure efficient operations, maintain revenue and profitability goals, and ensure compliance with health and safety standards. The role requires supervising shifts, evaluating staff performance, and creating reports on revenue and expenses.

Qualifications

• Proven experience in restaurant management.
• Strong leadership and team supervision skills.
• Focus on guest satisfaction and service quality.
• Ability to manage operations and costs.

Responsibilities

• Lead daily front of the house and back of the house operations.
• Resolve guest complaints efficiently and effectively.
• Ensure compliance with health and safety standards.
• Monitor product quality and supplier relationships.
• Prepare reports on revenue, expenses, and staffing needs.
• Supervise shifts and provide feedback to improve productivity.
• Control costs and reduce waste.
• Report financials to District Manager and Director of Operations.

Skills

Restaurant management

Leadership

Operations management

Customer service

Job description

About Us

Wingstop's best flavor is our people. If you are looking for a career and not just a job, you are in the right place! Our goal is to assemble a team of exceptional individuals and nurture their personal and professional development. At Wingstop, we cultivate an atmosphere that promotes our team members' sense of well-being while providing outstanding service. Our team members work together to guarantee that every guest has a positive, memorable experience. We are seeking devoted individuals who are enthusiastic about food and hospitality, just like us.

About The Role

We are seeking a highly motivated General Manager to lead all aspects of our business and deliver exceptional customer service. The ideal candidate will have proven experience in restaurant management, extensive food and beverage knowledge, and exceptional leadership skills. The General Manager will be responsible for ensuring efficient restaurant operations, maintaining revenue and profitability goals, and ensuring compliance with DoH Health & Safety standards. They will also be responsible for supervising shifts, appraising staff performance, and creating detailed reports on revenue and expenses. This position reports directly to the District Manager and Director of Operations.

Essential Duties & Responsibilities:

• Lead and supervise daily Front of the House and Back of the House restaurant operations
• Respond efficiently and accurately to resolve guest complaints
• Deliver superior service and maximize customer satisfaction
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Maintain quality goals by regularly reviewing product quality and researching new vendors
• Organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events and recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Implement policies and protocols that will maintain future restaurant operations
• Other duties and responsibilities as assigned by your supervisor.