General Manager

Capriotti's Sandwich Shop; Cranberry Township (Butler County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Company parties

Competitive salary

Employee discounts

Free food & snacks

Medical, dental, and vision insurance

401(k) plan

FSAs

EAP

Referral bonus program

Career growth

Job summary

Capriotti’s Sandwich Shop in Cranberry Township, PA, seeks a motivated Restaurant General Manager to lead daily operations and drive exceptional guest experiences. The role demands strong leadership, financial oversight, and a passion for hospitality.

The successful candidate will build high-performing teams, ensure food quality and safety, and manage staffing, scheduling, and costs. This full-time position offers growth opportunities within a rapidly expanding brand.

Qualifications

• 2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred).
• Proven ability to lead, coach, and motivate restaurant teams.
• Strong organizational, time-management, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience managing restaurant operations, scheduling, inventory, and labor.
• Comfortable using POS systems and basic computer software.
• Must be at least 18 years old.

Responsibilities

• Recruit, hire, train, and retain high-performing restaurant team members.
• Coach and mentor employees through Capriotti’s structured training programs.
• Build a positive, motivated, and team-oriented culture.
• Create schedules and manage staffing levels to support efficient operations.
• Ensure food quality, food safety, and presentation meet Capriotti’s brand standards.
• Oversee daily restaurant operations including food preparation, service, and cleanliness.
• Maintain compliance with health, safety, and sanitation guidelines.
• Manage cash handling, deposits, and financial reporting accurately.
• Deliver exceptional guest service and hospitality on every visit.
• Model Capriotti’s CAPtivating Service culture through leadership and example.
• Encourage suggestive selling and upselling to enhance the guest experience.
• Monitor labor costs, food costs, and operational expenses.
• Analyze restaurant performance metrics and identify opportunities for improvement.
• Support local marketing initiatives and community engagement efforts.
• Maintain professional communication with employees, guests, vendors, and leadership.
• Demonstrate adaptability and problem-solving in a fast-paced environment.
• Foster accountability, teamwork, and trust across the restaurant team.

Skills

Restaurant management

Leadership

Staff development

Communication

Operational excellence

POS systems

Tools

POS systems

Job description

Capriottis Sandwich Shop is a rapidly expanding fast-casual restaurant brand with more than 100 locations nationwide and ambitious plans for continued growth. Known for our award‑winning sandwiches, exceptional hospitality, and team‑focused culture, Capriotti’s is committed to delivering an outstanding guest experience every day.

We are seeking a motivated and experienced Restaurant General Manager to lead daily operations, develop high‑performing teams, and maintain the quality, speed, and service Capriotti’s is known for.

Role: Restaurant General Manager

Employer: Capriotti’s Sandwich Shop

Location: Capriotti’s Sandwich Shop in Cranberry Township, PA

Compensation: Competitive Salary (Based on Experience)

Job Type: Full-Time

Benefits

• Free uniforms
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Medical, dental, and vision insurance
• 401(k) plan
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Referral bonus program
• Opportunities for advancement and career growth

Position Overview

The Restaurant General Manager is responsible for the overall success of the restaurant, including team leadership, operational excellence, financial performance, and guest satisfaction.

Lead and Develop Your Team

• Recruit, hire, train, and retain high‑performing restaurant team members
• Coach and mentor employees through Capriotti’s structured training programs
• Build a positive, motivated, and team‑oriented culture
• Create schedules and manage staffing levels to support efficient operations

Operational Excellence

• Ensure food quality, food safety, and presentation meet Capriotti’s brand standards
• Oversee daily restaurant operations including food preparation, service, and cleanliness
• Maintain compliance with all health, safety, and sanitation guidelines
• Manage cash handling, deposits, and financial reporting accurately

Guest Experience

• Deliver exceptional guest service and hospitality on every visit
• Model Capriotti’s “CAPtivating Service” culture through leadership and example
• Encourage suggestive selling and upselling to enhance the guest experience

Business & Financial Management

• Monitor labor costs, food costs, and operational expenses
• Analyze restaurant performance metrics and identify opportunities for improvement
• Support local marketing initiatives and community engagement efforts

Communication & Leadership

• Maintain professional communication with employees, guests, vendors, and leadership
• Demonstrate adaptability and problem‑solving in a fast‑paced environment
• Foster accountability, teamwork, and trust across the restaurant team

What We’re Looking For

• 2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred)
• Proven ability to lead, coach, and motivate restaurant teams
• Strong organizational, time‑management, and problem‑solving skills
• Excellent communication and interpersonal skills
• Experience managing restaurant operations, scheduling, inventory, and labor
• Comfortable using POS systems and basic computer software
• Must be at least 18 years old

Physical Requirements

• Ability to work in temperatures ranging from 0°F to 100°F
• Ability to stand, walk, and move throughout the restaurant for extended periods
• Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Why Join Capriottis?

• Join a rapidly growing national restaurant brand
• Opportunities for career advancement and leadership development
• A supportive, team‑focused workplace culture
• A chance to lead a team delivering award‑winning food and exceptional hospitality

Apply now, if you are a good fit for this role! We look forward to meeting you!