General Manager

Capriotti's Sandwich Shop; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

Open Platform Systems in Reno, NV is seeking a Restaurant General Manager to oversee overall restaurant success, focusing on team leadership, operational excellence, and guest satisfaction. You will lead a motivated team while maintaining high standards for food quality and service.

The ideal candidate has at least 2 years of restaurant management experience and strong organizational and communication skills. Join a growing brand and enjoy opportunities for advancement within a supportive culture.

Qualifications

• 2+ years of restaurant management experience preferred.
• Proven ability to lead and motivate teams.
• Strong time management and organizational skills.

Responsibilities

• Oversee restaurant operations and ensure high standards.
• Recruit and train restaurant team members.
• Deliver exceptional guest service.

Skills

Restaurant management experience

Team leadership

Organizational skills

Communication skills

Problem-solving skills

Job description

Benefits

• 401(k)
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Wellness resources
• Competitive pay
• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Referral bonus program
• Opportunities for advancement and career growth

Role

Restaurant General Manager

Capriotti’s Sandwich Shop, Reno, NV

Competitive Salary (Based on Experience)

Full‑Time

Position Overview

The Restaurant General Manager is responsible for the overall success of the restaurant, including team leadership, operational excellence, financial performance, and guest satisfaction. This hands‑on leadership role oversees restaurant operations, staff development, food quality, guest service, and financial performance while maintaining Capriotti’s high standards for hospitality and operational consistency.

Responsibilities

Lead and Develop Your Team

• Recruit, hire, train, and retain high‑performing restaurant team members
• Coach and mentor employees through Capriotti’s structured training programs
• Build a positive, motivated, and team‑oriented culture
• Create schedules and manage staffing levels to support efficient operations

Operational Excellence

• Ensure food quality, food safety, and presentation meet Capriotti’s brand standards
• Oversee daily restaurant operations including food preparation, service, and cleanliness
• Maintain compliance with all health, safety, and sanitation guidelines
• Manage cash handling, deposits, and financial reporting accurately

Guest Experience

• Deliver exceptional guest service and hospitality on every visit
• Model Capriotti’s “CAPtivating Service” culture through leadership and example
• Encourage suggestive selling and upselling to enhance the guest experience

Business & Financial Management

• Monitor labor costs, food costs, and operational expenses
• Analyze restaurant performance metrics and identify opportunities for improvement
• Support local marketing initiatives and community engagement efforts

Communication & Leadership

• Maintain professional communication with employees, guests, vendors, and leadership
• Demonstrate adaptability and problem‑solving in a fast‑paced environment
• Foster accountability, teamwork, and trust across the restaurant team

Qualifications

• 2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred)
• Proven ability to lead, coach, and motivate restaurant teams
• Strong organizational, time management, and problem‑solving skills
• Excellent communication and interpersonal skills
• Experience managing restaurant operations, scheduling, inventory, and labor
• Comfortable using POS systems and basic computer software
• Must be at least 18 years old

Physical Requirements

• Ability to work in temperatures ranging from 0°F to 100°F
• Ability to stand, walk, and move throughout the restaurant for extended periods
• Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Why Join Capriottis?

• Join a rapidly growing national restaurant brand
• Opportunities for career advancement and leadership development
• A supportive, team‑focused workplace culture
• A chance to lead a team delivering award‑winning food and exceptional hospitality

Apply now if you are a good fit for this role! We look forward to meeting you.