General Manager

Capriotti's Corp Shops; Kennett Square (Chester County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Wellness resources

Opportunities for advancement

Job summary

Capriotti’s Corp Shops, located in Kennett Square, is searching for a motivated Restaurant General Manager. In this role, you will lead daily operations, ensuring outstanding guest experiences and maintaining Capriotti’s standards.

Ideal candidates will have over two years of experience in restaurant management, strong leadership abilities, and a commitment to developing top-performing teams. Join a rapidly expanding brand known for award-winning sandwiches and a focused team culture.

Qualifications

• 2+ years of restaurant management experience in fast-casual or quick service.
• Proven ability to lead and motivate teams.
• Strong organizational and communication skills.

Responsibilities

• Lead daily operations and develop high-performing teams.
• Ensure food quality and maintain health and safety standards.
• Deliver exceptional guest service and hospitality.

Skills

Leadership

Team Development

Operational Excellence

Financial Management

Guest Service

Job description

Role: Restaurant General Manager
Employer: Capriotti’s Sandwich Shop
Compensation: Competitive Salary (Based on Experience)
Job Type: Full-Time

Benefits

• 401(k)
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Competitive pay
• Medical, dental, and vision insurance
• 401(k) plan
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Referral bonus program
• Opportunities for advancement and career growth

Join a Fast-Growing, Award-Winning Restaurant Brand. Capriotti’s Sandwich Shop is a rapidly expanding fast-casual restaurant brand with more than 100 locations nationwide and ambitious plans for continued growth. Known for our award-winning sandwiches, exceptional hospitality, and team-focused culture, Capriotti’s is committed to delivering an outstanding guest experience every day.

We are seeking a motivated and experienced Restaurant General Manager to lead daily operations, develop high‑performing teams, and maintain the quality, speed, and service that Capriotti’s is known for.

If you are a strong leader who thrives in a fast‑paced restaurant environment, enjoys coaching and developing employees, and is passionate about hospitality, this is an excellent opportunity to grow your career with a respected national brand.

Position Overview

The Restaurant General Manager is responsible for the overall success of the restaurant, including team leadership, operational excellence, financial performance, and guest satisfaction. This hands‑on leadership role oversees restaurant operations, staff development, food quality, guest service, and financial performance while maintaining Capriotti’s high standards for hospitality and operational consistency.

Responsibilities

Lead and Develop Your Team

• Recruit, hire, train, and retain high‑performing restaurant team members
• Coach and mentor employees through Capriotti’s structured training programs
• Build a positive, motivated, and team‑oriented culture
• Create schedules and manage staffing levels to support efficient operations

Operational Excellence

• Ensure food quality, food safety, and presentation meet Capriotti’s brand standards
• Oversee daily restaurant operations including food preparation, service, and cleanliness
• Maintain compliance with all health, safety, and sanitation guidelines
• Manage cash handling, deposits, and financial reporting accurately

Guest Experience

• Deliver exceptional guest service and hospitality on every visit
• Model Capriotti’s “CAPtivating Service” culture through leadership and example
• Encourage suggestive selling and upselling to enhance the guest experience

Business & Financial Management

• Monitor labor costs, food costs, and operational expenses
• Analyze restaurant performance metrics and identify opportunities for improvement
• Support local marketing initiatives and community engagement efforts

Communication & Leadership

• Maintain professional communication with employees, guests, vendors, and leadership
• Demonstrate adaptability and problem‑solving in a fast‑paced environment
• Foster accountability, teamwork, and trust across the restaurant team

What We’re Looking For

• 2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred)
• Proven ability to lead, coach, and motivate restaurant teams
• Strong organizational, time management, and problem‑solving skills
• Excellent communication and interpersonal skills
• Experience managing restaurant operations, scheduling, inventory, and labor
• Comfortable using POS systems and basic computer software
• Must be at least 18 years old

Physical Requirements

• Ability to work in temperatures ranging from 0°F to 100°F
• Ability to stand, walk, and move throughout the restaurant for extended periods
• Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Why Join Capriottis?

• Join a rapidly growing national restaurant brand
• Opportunities for career advancement and leadership development
• A supportive, team‑focused workplace culture
• A chance to lead a team delivering award‑winning food and exceptional hospitality

At Capriotti’s, we believe in developing future leaders and promoting from within. If you are passionate about great food, great people, and great service, Capriotti’s offers the opportunity to build a long‑term career in restaurant leadership.