General Manager

Roto-Rooter Plumbing and Drain Service; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Roto-Rooter Plumbing and Drain Service is seeking a General Manager for Midwest markets. The role includes completing an 8–12 month training program before a permanent GM assignment across regional locations.

Expect extensive travel during training and deployment to Illinois, Minnesota, Indiana, Ohio, Pennsylvania, and New York. You will drive sales and profits, lead a large team, and partner with the Regional VP to improve branch performance while ensuring licensing, HR compliance, and strong

Qualifications

• 3–5 years of General Management experience in a service-related industry.
• Must pass a background check and drug screen.
• Ability to set budgets and grow sales and profit; strong leadership

Responsibilities

• Drive day-to-day sales and profit goals while ensuring quality service.
• Monitor and report monthly performance including P&L and forecasts.
• Oversee branch managers and a large team across markets; lead by example.
• Collaborate with Regional VP to improve overall branch performance and strategy.
• Ensure licensing/certifications and HR compliance as required.
• Develop and retain commercial and residential customer relationships.
• Recruit, hire and retain management, administration, and service staff.

Skills

Leadership

Communication

Organizational skills

Budgeting

Strategic planning

Customer development

Education

Bachelor's degree in business

Job description

Roto-Rooter is seeking a General Manager to work within their markets in the Midwest Region. Successful candidates would complete a comprehensive training program (8-12 months) before being assigned a General Manager position in one of our regional locations. Assignments could be in Illinois, Minnesota, Indiana, Ohio, Pennsylvania, New York. In this role, you will spend time in all locations throughout the region, learning our business and motivating our sales & service teams. There is a high degree of travel during the training period.

Responsibilities:

• Drive day-to-day sales and profit goals to the team and ensures the business is providing quality service to our customers.
• Monitoring and reporting monthly performance including P&L, weekly sales, expenditures, and monthly forecasts.
• Oversees managers and supervisors within the branch and reviews goals and objectives on a periodic basis. Proven leadership skills to lead a large team of management, administration, and service technicians in a large market.
• Works with the Regional Vice President to develop plans and strategies to improve overall performance of the branch/market and to support the strategic plans of the company.
• Ensures that branch has the appropriate licensing and certifications where required by city or state government as well as all Human Resources compliance issues.
• Ensures commercial and residential customer development and retention.
• Ability to recruit, hire and retain management, administration, and service technicians.

Requirements:

• Three to five years’ General Management experience in a service-related industry that may include pest control, courier/package delivery, uniform, lawn care, security/protective service, car rental and other related fields is desired.
• Energetic leader with a strong team orientation.
• Excellent organizational, administrative, and communication skills.
• A minimum Bachelors’ Degree in business or related field is strongly preferred.
• Must be able to pass a background check and drug screen.
• Ability to set budgets and aggressively grow sales and profit.
• Creative ability and interest to grow new segments of business in your market.