General Manager

K9 Resorts Luxury Pet Hotel; Chicago (IL); Presencial; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Employee discounts and perks

Resumo da oferta

K9 Resorts Luxury Pet Hotel in Madison, NJ, seeks a General Manager to lead operations, people, and performance at the highest level. Drive a 5-star guest experience across the resort, oversee all departments, and own profitability with a focus on growth and service excellence.

You'll coach leaders, set standards, build partnerships with veterinarians and pet professionals, and champion a culture of accountability, safety, and pet care excellence in a fast-paced luxury environment.

Qualificações

• 3–4+ years of management experience in pet care, hospitality, retail, or similar.
• Strong business acumen with awareness of P&L, labor and metrics.
• Ability to lead teams, drive accountability, and develop talent.
• Excellent communication, problem-solving, and decision-making skills.
• Sales-oriented mindset with focus on growth and results.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Responsabilidades

• Lead and develop Assistant Managers, Supervisors, and resort team members.
• Oversee day-to-day operations across all departments and ensure cleanliness, safety, and pet care standards.
• Manage scheduling, staffing levels, and labor efficiency.
• Drive revenue through service offerings, client retention, and enrollment growth.
• Personally resolve high-level customer concerns and monitor guest experience improvements.
• Act as Brand Ambassador and build partnerships with veterinarians, groomers, and pet-related businesses.
• Own P&L performance and profitability; monitor KPIs and manage expenses, payroll, and budgeting.

Conhecimentos

Leadership

Communication

Sales mindset

Problem-solving

Decision-making

Talent development

Customer service

Descrição da oferta de emprego

LPHI | K9 Resorts Luxury Pet Hotel- Madison, NJ

FLSA: Full-Time Salary Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level.

What You’ll Do

As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.

Leadership & Team Development:

Lead and develop Assistant Managers, Supervisors, and resort team members

Own full-cycle talent management: hiring, onboarding, coaching, and performance

Build a high-performance, accountability-driven culture

Conduct regular team meetings, coaching sessions, and performance reviews

Operations & Business Ownership:

Oversee day-to-day operations across all departments

Ensure excellence in cleanliness, safety, and pet care standards

Manage scheduling, staffing levels, and labor efficiency

Maintain facility standards, vendor relationships, and inventory control

Customer Experience & Sales:

Set and uphold 5-Star service expectations across all interactions

Drive revenue through service offerings, client retention, and enrollment growth

Personally resolve high-level customer concerns

Monitor feedback and continuously improve the guest experience

Marketing & Community Leadership:

Act as a Brand Ambassador in the local community

Build partnerships with veterinarians, groomers, and pet-related businesses

Lead marketing initiatives to drive awareness and growth

Financial & Performance Management:

Own P&L performance and profitability

Monitor KPIs and implement strategies to drive results

Manage expenses, payroll, and budgeting

Identify trends and opportunities to improve operational efficiency

What We’re Looking For

3–4+ years of management experience (pet care, hospitality, retail, or similar)

Strong business acumen (P&L, labor, operations, performance metrics)

Ability to lead teams, drive accountability, and develop talent

Excellent communication, problem-solving, and decision-making skills

Sales-oriented mindset with a focus on growth and results

Valid driver’s license

Flexible availability including weekends and holidays

What You’ll Get

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Employee discounts and perks

Why K9 Resorts?

This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.