General Manager

KrocQuincy; Chicago (IL); Hybrid; USD 90,000 - 140,000; Full time

Job summary

The Salvation Army Kroc Center Chicago seeks a seasoned General Manager to lead operations, facilities, and program delivery, ensuring fiscal discipline and alignment with the Salvation Army mission. You will direct day-to-day activities, set priorities with the Leadership team, and drive high-quality programming in a thriving community center.

You will develop and monitor multi‑million dollar budgets, supervise staff and contracts, maintain safety and compliance, and partner with HR, IT, and

Qualifications

• Education: Bachelor’s degree or higher in Recreation Management or related field.
• Experience: Minimum of 10 years as General Manager or Director of Operations and Business for a large facility.
• Budget: Experience administering budgets of at least $3 million and managing a 50,000+ sq ft indoor recreation facility.

Responsibilities

• Develop, monitor, and evaluate annual operating budgets within budgetary requirements.
• Provide leadership for fiscally sound programs and policies.
• Supervise program directors, operational managers, and business managers.

Skills

Leadership

Budget management

Staff management

Operations leadership

Microsoft Office

Education

Bachelor’s degree or higher in Recreation Management or related field

Tools

Microsoft Office

Excel

Job description

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors

KROC CENTER CHICAGO VISION : Kroc Center Chicago is a community center where families, individuals and relationships thrive in the name of Jesus.

JOB SUMMARY

The General Manager provides direction and support to the operations, facility, business and program facets of The Salvation Army Kroc Center. This individual is responsible for making sure that the Kroc Center is used to its full capacity, aligned with the mission of The Salvation Army and that it is financially sound. The General Manager is directly responsible for the day-to-day operation and management of the Kroc center under the direction of the Kroc Officers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

As a key member of the operations and program team, ensure the goals of the facility are accomplished through high-quality programming, sound fiscal management, mission-driven success, and a fully operational facility. Responsibilities include:

• Develop, implement, monitor, and evaluate annual operating budgets, ensuring goals and objectives are met.
• Provide leadership in the development, implementation, and maintenance of fiscally sound programs that operate within budgetary requirements.
• Provide oversight and direction to program directors, operational managers, and business managers regarding budgeting, purchasing, staffing, human resource requirements, and business development.
• Ensure effective staff scheduling that provides appropriate service and coverage levels.
• Develop and manage capital improvement plans and projects in conjunction with Kroc Officers, Divisional Headquarters, and Territorial Headquarters.
• Ensure all purchasing, supply, and equipment requirements are met.
• Implement and enforce facility safety, child safety, and maintenance policies and procedures.
• Collaborate with Human Resources to develop, evaluate, and maintain staff policies, procedures, and the operations manual in accordance with Salvation Army directives and regulations.
• Conduct regular reviews of Kroc Standards to maintain a Gold Level Kroc Center rating
• Evaluate and direct venue/business to ensure compliance with Salvation Army policy and the RJKCCC mission while also optimizing financial and service performance.
• Establish methods for quality control that evaluate work performed by staff to ensure consistent high quality Guest service.
• Perform departmental evaluations in a timely manner.
• Develop and maintain new job descriptions for all reporting departments.
• Provide leadership and oversight to the day-to-day operational activities throughout the RJKCCC campus.
• Work with the DHQ IT and the Marketing and Communication Director to ensure the correct operation of the low voltage operations of the Kroc Facility
• Work with the operational and management team to accomplish problem‑solving necessary for daily operational success of the Kroc Center
• Work in cooperation with Human Resources to process all personnel hire, change, and termination cases.
• Work with staff on the overall marketing and promotion of the center.
• Work with staff on customer service and staff training.
• Work with staff on building maintenance/cleaning/safety and risk management.
• In conjunction with the Senior Kroc Officer, ensure that the shared facility resources are allocated properly.
• Meetings and Communication.
• Meet regularly with the Kroc Officers to coordinate operational issues.
• Under the direction of the Kroc Center Officers, meet with the Leadership team regularly in setting priorities and recommendations for the Kroc Center.
• Meet regularly with the RJKCCC Leadership Team and Kroc Officers to participate in setting priorities and recommendations for repairs, remodeling, and replacement of facilities and equipment.
• Attend all scheduled staff meetings and management team meetings.
• Review all contracts with vendors and professional service agreements, as well as contracts/agreements for long‑term space rental and give appropriate recommendations to Kroc Officer and normal Salvation Army approval channels.
• The Facilities Department is managed in a manner that meets its objectives and assignments.
• Provide for the development of operational manuals for each venue of the Center.
• Ensure the purchase of equipment and supplies in compliance with budgetary considerations.
• Advise in setting priorities and recommendations for repairs, remodeling, purchase of supplies and replacement of facilities and equipment.
• This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education: Bachelor’s degree or higher in Recreation Management or related field. Non‑Profit Management experience and master’s degree a plus.

Experience: Minimum of 10 years’ experience in:

• A position as General Manager, or a Director of Operations and Business of a comprehensive recreational, sports, educational, athletic facility.
• The development and administration of facility budgets of at least $3 million.
• Management of a comprehensive indoor recreation facility of at least 50,000 square feet.
• Participated in a team or have led a sales focused organization.

Skills/Abilities:

• A leadership style that fosters team relationships to accomplish objectives and solve problems and crisis in a professional manner.
• A demonstrated ability to manage projects, priorities and programs in a constantly changing environment.
• A communication and management style that exhibits the principles and values of the Salvation Army.
• Must have a valid Illinois Drivers’ License and insured transportation and be able to meet The Salvation Army’s approved driving requirements
• The demonstrated ability to speak before large and small groups with poise and enthusiasm.
• The ability to work with children, parents, and staff in a capacity of leadership, promoting safety and excellence.
• Proficient with Microsoft Office products, with strong Microsoft Excel skills to design and update spreadsheets.
• An understanding of how to supervise staff, community service workers, volunteers and participants of varying education levels and diverse cultural backgrounds Must be able to manage projects, priorities and programs in a constantly changing environment.
• A willingness to promote the mission of The Salvation Army.
• This individual will only commit Army resources that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is required to do moderate physical work. To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. At times they will be expected to participate in community center activities. The work environment for this position includes a community center environment with a medium-to-high noise level. This employee may be required to drive on occasion. Must be able to lift and carry 40 lbs.

COMPETENCIES

• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others’ property and person.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

DOING THE MOST GOOD

Do you want to use your skills and talents to make a lasting difference in the world?The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.We are mission‑driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.

The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company‑funded defined contribution (pension) plan and generous time off policies.

In compliance with the ADA AmendmentsActif you have a disability and would like to requestan accommodationto apply for this position, please contact the Human Resources department.

The Salvation Army is anEqual Opportunity Employer Minority/Female/Veterans/Disabled.Candidates who are back-to-work, US Veterans, people with disabilities, people who have beenimpactedby the justice system, and/or people without a college degree are encouraged to apply.

Additional Information

Make a Difference Every Day as Our General Manager. At the Ray & Joan Kroc Corps Community Center, you'll do more than oversee operations, you'll lead a vibrant community where families grow, individuals thrive, and lives are transformed. This role offers the unique opportunity to combine strategic leadership, business acumen, and community impact while guiding a talented team dedicated to excellence and service. If you're a visionary leader who enjoys building high-performing teams, driving organizational success, and making a meaningful difference in the lives of others, you'll find purpose, fulfillment, and a supportive mission-driven culture at The Salvation Army Kroc Center.

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