General Manager

The Botany; Charlotte Amalie (United States Virgin Islands); On-site; USD 160,000 - 260,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee discount on stays

Flexible spending account

Job summary

Practice Hospitality seeks a seasoned Founding General Manager for The Botany, a luxury 20-villa resort on St. Thomas. Lead pre-opening and ongoing operations, building a team and establishing standards that reflect intimate guest experiences and place-based sensibility.

You will drive commercial strategy, partner with local artisans, and shape a culture of excellence, empathy, and care for staff and guests alike in the Virgin Islands.

Qualifications

• Five+ years in senior leadership roles in luxury hospitality.
• Proven ability to lead multi-disciplinary teams across rooms, F&B, spa, and guest services.
• Strong background in island or remote resort operations and logistics.
• Experience in sales, marketing, revenue management and budgeting.
• Excellent communication, emotional intelligence, and conflict-resolution skills.

Responsibilities

• Oversee pre-opening and ongoing operations, establishing systems aligned with brand values of intimacy and quality.
• Build and mentor a multidisciplinary team across departments.
• Lead commercial strategy including sales, marketing and revenue management.
• Collaborate with local purveyors and cultural stewards to craft meaningful guest experiences.
• Ensure all operations reflect a standard of quiet excellence and exceptional guest service.

Skills

Leadership

Hospitality operations

Sales & marketing

Revenue management

Team building

Strategic planning

Cross-cultural communication

Problem solving

Education

Bachelor's in Hospitality or related field

Tools

Hotel management systems

Job description

We are seeking a seasoned and visionary hospitality leader to lay the foundation for something rare: a guest experience so thoughtful and so attuned to its surroundings, it feels like a secret worth keeping. And yet, it is destined to be one of the most significant hotel openings in the Caribbean in 2027.

The Botany is a secluded, 20-villa luxury resort currently under construction on the western tip of St. Thomas in the U.S. Virgin Islands. Intimate in scale and uncompromising in detail, it is a sanctuary designed for travelers who seek beauty, meaning, and stillness in equal measure.

As the Founding General Manager, you will do more than open a hotel. You will build a legacy.

This opportunity is ideal for a leader who has worked in the Caribbean or other remote resort environments. You understand the complexities of island operations, the rhythm of nature, and the importance of restraint. You lead with both discipline and grace, and you create team cultures grounded in excellence, empathy, and a deep respect for place and people.

What You'll Do

• Oversee all pre-opening and operational efforts, establishing systems and standards that reflect The Botany's core values of intimacy, attentiveness, and quality.
• Build and mentor a multidisciplinary team across rooms, spa, food and beverage, and guest services.
• Lead the commercial strategy, with particular strength in sales, marketing, and revenue management, ensuring both long-term profitability and alignment with brand ethos.
• Partner with local purveyors, artisans, and cultural stewards to deliver experiences that are rooted, refined, and meaningful.
• Ensure every physical and operational detail—from culinary programming to back-of-house logistics—reflects a standard of quiet excellence.

What You Bring

• A minimum of five years of senior leadership experience in small, high-touch luxury resorts, ideally under 50 keys.
• A strong background in island or remote hospitality operations, including logistics, staffing, and supply chain management.
• Demonstrated expertise in both commercial and operational disciplines, including sales, marketing, revenue, and food and beverage.
• A hands-on leadership style with the ability to attract, develop, and inspire a team.
• Cultural sensitivity, emotional intelligence, and a genuine curiosity about people and place.
• A readiness to relocate to St. Thomas and embrace life and work in the U.S. Virgin Islands.

OTHER FUNCTIONS:

(This list of other functions is not exhaustive and may be supplemented and changed as necessary.)

• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations.
• Participates in corporate activities and meetings, as requested.
• Monitor guest feedback and implement improvements to enhance the guest experience.
• Input and retrieve information from computer system for file maintenance, correspondence and preparation of forecasts.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to perform critical analysis.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities.
• Hands-on approach with a passion for guest satisfaction and hospitality excellence.
• Ability to manage extensive amounts of information and provide constructive feedback/direction.
• Extensive knowledge of hotel operations, sales & marketing, food & beverage, human resources and hotel financial processes and analysis.
• Excellent written skills sufficient to produce communications that properly reflect the vision and values of Practice Hospitality.
• Demonstrated ability to effectively resolve conflict.
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
• Ability to work effectively both independently and as a team.
• Ability to delegate, manage and organize projects and establish priorities consistent with company objectives.
• Ability to effectively deal with owners, guests and team members, some of whom will require high levels of patience, tact and diplomacy.
• Ability to manage multiple projects, meet and work effectively under time and resource constraints.
• Ability to effectively lead a team of professionals.
• Excellent management skills including conflict resolution, coaching, development and teamwork

PHYSICAL DEMANDS:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing this job, the employee is regularly required to stand, walk, sit, speak, hear, reach, bend over, stoop, use hands, use fingers, write, see, feel objects, handle paper, wires, pens, boxes, and occasionally kneel. Occasional lifting or moving may be required of objects of up to 100 pounds of force occasionally; and /or 50 pounds or force frequently and /up to 25 pounds of force constantly to lift, push, pull or otherwise move objects.

Job Type

Full-time | Exempt

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospital Indemnity insurance
• Supplemental Pay: Bonus Incentive Plan, performance based

About The Botany

The Botany is a privately owned luxury resort and spa located within the Preserve at Botany Bay—a pristine stretch of coastline on the far western tip of St. Thomas. This protected enclave, where the Caribbean Sea and Atlantic Ocean meet, is home to lush hillsides, golden beaches, and a sense of stillness that is increasingly rare.

St. Thomas is part of the U.S. Virgin Islands, located just east of Puerto Rico in the Lesser Antilles. Though the island is well known for its ports and vibrant energy, the Botany Bay area remains a world apart, peaceful, preserved, and deeply rooted in the natural and cultural history of the region.

When it opens, the resort will feature 23 ocean-facing villas, a spa, two pools, and a food and beverage program inspired by Caribbean flavors and seasonal abundance. More than a hotel, The Botany is an invitation to pause, reconnect, and experience luxury that feels both effortless and profound.

If you are ready to lead with care, create something lasting, and help redefine luxury in the Virgin Islands, we welcome your application.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

Source: Practice Hospitality

The Botany is committed to full compliance with Virgin Islands Department of Labor standards and all applicable labor laws