General Manager

chhj-corporate; Charlotte (NC); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Dental insurance

Job summary

chhj-corporate in Charlotte, NC is seeking a General Manager responsible for full P&L, driving operational performance, and leading a team of managers, captains, and associates to deliver 5-star service daily.

You will recruit and develop talent, oversee daily operations, ensure safety and regulatory compliance, and partner with marketing to grow local brand awareness and lead flow.

Qualifications

• 3+ years of leadership experience in operations, logistics, or service industries.
• Proven ability to manage teams and drive performance.
• Strong business acumen with budgeting and P&L experience.
• Excellent communication, decision-making, and conflict-resolution skills.
• High level of personal accountability and professionalism.
• College degree preferred but not required.

Responsibilities

• Recruit, hire, train, and retain frontline and leadership staff.
• Oversee daily ops for readiness, routing, and client experience.
• Drive white-glove service and handle high-priority clients.
• Own the P&L, manage revenue targets, COGS, labor, and overhead.
• Partner with marketing and BD to grow local brand awareness and lead flow.

Skills

Leadership

Team development

Budgeting

P&L management

Communication

Decision-making

Accountability

Education

College degree preferred

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

About the Role:

As the General Manager, you will own full P&L responsibility, drive operational performance, and lead a team of managers, captains, and associates to deliver 5-star service every day. You will play a critical role in team development, sales execution, safety, and culture. This is a hands‑on leadership position for someone who thrives in a fast‑paced, service‑based business.

What You’ll Do:

Leadership & Team Development

• Recruit, hire, train, and retain top talent across frontline and leadership roles
• Coach, mentor, and hold team members accountable to performance expectations
• Foster a positive, high‑energy culture aligned with our H.U.N.K.S. core values

Operations & Execution

• Oversee daily operations to ensure job readiness, routing efficiency, and excellent client experience
• Manage fleet maintenance, equipment, supplies, and inventory
• Drive compliance with safety standards, company policies, and regulatory requirements

Sales & Customer Experience

• Ensure high conversion rates on inbound estimates and outbound sales follow‑up
• Oversee delivery of white‑glove customer service on every job
• Lead by example in handling high‑priority clients and complex jobs

Financial Management

• Own and manage the P&L, including revenue targets, COGS, labor, and overhead
• Monitor KPIs and implement improvement strategies to maximize profitability
• Forecast staffing needs and schedule effectively to match demand

Growth & Strategy

• Collaborate with marketing and BD teams to grow local brand awareness and lead flow
• Identify and pursue B2B and referral opportunities
• Drive continuous improvement in processes, tools, and team performance

Performs other duties as assigned.

What You Bring:

Experience

• 3+ years of leadership experience in operations, logistics, or service-based industries
• Proven success in managing teams and driving performance
• Strong business acumen with experience in budgeting and P&L management
• Excellent communication, decision‑making, and conflict‑resolution skills
• High level of personal accountability and professionalism
• College degree preferred but not required