General Manager

Hand & Stone - 2833 W HWY 74 - Monroe, NC; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading spa franchise is seeking a General Manager to oversee operations and drive sales performance at their Charlotte location. The ideal candidate has a passion for customer service, leadership experience, and exceptional communication skills, with opportunities for professional growth in a supportive environment.

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• 3-5 years of leadership experience.
• Exceptional communication and organizational skills.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Oversee daily operations of the spa.
• Drive sales performance and manage team.
• Recruit, hire, and develop spa professionals.

Skills

Communication Skills

Leadership

Sales Performance

Organizational Skills

Problem Solving

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Hand & Stone Massage and Facial Spa is looking for a strong, results-focused leader. Our ideal candidate has 3–5 years of leadership experience, has proven success driving performance and sales results, is a responsible individual with exceptional communication skills, and has a passion for building a positive culture. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GM's set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.

Benefits GALORE!

Medical, Vision, Dental, Life, Supplemental Insurances

401K plan with 5% company match!

Competitive compensation structure, including base salary plus performance based bonuses

Paid Time Off

Service and product discounts

Professional and safe working environment

Opportunity for professional growth

AND MORE!

As a General Manager, you will

Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management

Oversee and manage daily operations of the Spa

Manage and drive spa sales performance

Recruit, hire, and develop talented spa professionals

Train, monitor, and coach performance

Membership education and sales - including sales goals and incentives

Passionately promote products and services

Communicate with Service Provider team and maximize appointment book

Find opportunities for grassroots marketing and local community connections

Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.

Role Requirements

Proven passion for communicating with people

Capability to work flexible hours including nights, weekends and holidays

Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities

Excellent verbal and written communication skills

A fast learner, with a positive attitude

Comfortable in a fast-paced, high-volume environment.

Computer proficiency; knowledge of retail/appointment booking computer systems is a plus

A strong team player with the ability to work independently under minimal supervision

Exceptional organizational skills, including attention to detail and multitasking

Critical thinking skills, including customer conflict resolution

About FGG Spa, LLC FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!

We can’t wait to meet you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.