General Manager

IHOP Restaurants LLC; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401K

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid Training

Daily Pay

Complimentary meals

Job summary

IHOP is seeking a General Manager in Charlotte, NC to direct restaurant operations and drive guest satisfaction while achieving sales and profitability targets. You will oversee managers and team members, uphold food quality, safety, cleanliness, and service standards, and lead by example in a fast-paced dining environment.

The role requires a focus on team leadership, scheduling, cost control, and continuous improvement, with opportunities for advancement and a performance bonus plan.

Qualifications

• High School Diploma or GED required; associate's or bachelor's degree preferred.
• Current alcohol and food certifications that meet state requirements are preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.

Responsibilities

• Direct restaurant operations to ensure guest experience and company profitability.
• Supervise managers and team members to maintain high standards of food quality, service, cleanliness, safety, and sanitation.
• Attain sales and profit objectives and drive continuous improvement.

Skills

Team leadership

Conflict resolution

Communication skills

Physical stamina

Education

High School Diploma or GED

Associate degree

Bachelor's degree

Tools

POS systems

Job description

When you work for IHOP restaurants, we encourage you to "Be the pancake you wish to see in the world!" Being a team member allows you to be more than just a traditional employee. You help create smiles for the future.

Job Summary

The General Manager contributes to the success of IHOP through the direction and control of restaurant operations to ensure a positive guest experience and company profitability. The General Manager's responsibility is to direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members.

Requirements

• A minimum of 2 years' current experience in the Casual Restaurant industry is required.
• High School Diploma or GED required. An associate's or a bachelor's degree is preferred.
• Current alcohol and food certifications that meet state requirements are preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.
• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally for maintenance checks
• Work in varying environments including hot kitchen areas and walk-in coolers/freezers
• Operate POS systems, kitchen equipment, computers, and other standard devices
• Communicate clearly with employees, guests, vendors, and leadership teams
• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Complimentary meals while on duty – Come hungry, leave happy!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – Join a team that encourages building lifelong friendships and memories.