General Manager

Far Out Ice Cream; Cambridge (MA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Frequent performance-based incentives

Growth opportunities

Paid training

Flexible schedule

Employee discounts

Free ice cream every shift

Job summary

Far Out Ice Cream seeks a General Manager for its Cambridge location. This crucial role involves overseeing daily operations, managing a team, and ensuring exceptional guest experiences. As General Manager, you will recruit, train, and mentor staff while maintaining high operational standards.

The position offers a salary between $50,000 and $60,000, with bonus opportunities up to $1,000 per year. Join a fast-growing brand inspired by New Zealand’s real fruit ice cream tradition and foster a vibrant, creative team culture.

Qualifications

• Full-time availability (40 hrs/week).
• Minimum commitment of 12 months required.

Responsibilities

• Recruit and train team members to build a high-performing crew.
• Monitor labor costs and inventory usage.
• Ensure a clean and organized store environment.
• Resolve guest concerns promptly.

Skills

Leadership experience in hospitality

Strong communication and problem-solving skills

Ability to coach and motivate a diverse team

Commitment to delivering excellent guest experiences

Organized and detail-oriented

Job description

Benefits

• Frequent performance-based incentive opportunities
• Growth opportunities
• Paid training
• Flexible schedule and time off
• 25% employee discount
• Free ice cream/beverage every shift
• Bonus based on performance

About Far Out Ice Cream

Far Out Ice Cream is inspired by the New Zealand tradition of real fruit ice cream. Every order is blended fresh - creamy ice cream mixed with real fruit and custom toppings for a treat that’s as unique as each guest. Our shops are fast, fun, and hospitality-driven, built around creativity, community, and a high-energy team culture.

At Far Out, we believe ice cream should be more than a dessert — it should be an experience that’s joyful, memorable, and just a little unconventional.

About the Role

The General Manager is one of the most important roles at Far Out. As General Manager you’ll lead the daily operations of our Brookline location, ensuring smooth service, strong team culture, and exceptional guest experiences. You’ll serve as the go-to leader for your store, guiding your team, managing operations, and representing the Far Out brand.

This role is hands-on, leadership-focused, and key to the success of our store.

What You’ll Do

Lead and Develop Your Team

1. Recruit, hire, train, and onboard team members, building a high-performing, hospitality-focused crew.
2. Coach and mentor team members, providing feedback and guidance to help them succeed.
3. Model Far Out Ice Cream’s values every day and ensure your team reflects those values in their work.
4. Address and manage team performance issues, including giving corrective feedback and, when necessary, handling disciplinary action.

Oversee Daily Operations

1. Create and manage schedules to ensure proper staffing coverage for every shift.
2. Monitor labor costs, product waste, and inventory usage to stay within budgeted targets.
3. Ensure that all orders are fulfilled quickly, accurately, and with a high standard of presentation.
4. Maintain a clean, organized, and safe store environment at all times, including during busy shifts.

Be Accountable for Store Success

1. Take full responsibility for the general well-being and performance of the store.
2. Track and report on key performance metrics, including guest satisfaction, fulfillment times, labor efficiency, and cleanliness standards.
3. Step in when needed — including covering shifts yourself — to ensure operations run smoothly.

Deliver an Exceptional Guest Experience

1. Ensure every guest has a joyful, memorable, and fast experience.
2. Resolve guest concerns or complaints promptly and professionally.
3. Foster a culture of hospitality and attentiveness within your team.

Serve as the Primary Point of Communication

1. Act as the main liaison between your store and the regional manager/leadership team.
2. Communicate operational updates, promotions, and priorities to your team clearly and consistently.
3. Share insights from your store to improve company-wide processes.

Drive Continuous Improvement

1. Collaborate with leadership to develop strategies that improve efficiency, team satisfaction, and profitability.
2. Implement new processes and best practices to keep your store operating at a high level.

What We’re Looking For

• Leadership experience in hospitality, food service, or retail.
• Strong communication and problem-solving skills.
• Ability to coach and motivate a diverse team.
• Commitment to delivering excellent guest experiences.
• Organized, detail-oriented, and proactive in managing operations.

Requirements

• Full-time availability (40 hrs/week)
• Must be available for at least one weekend shift and one closing shift per week
• Minimum 12-month commitment (bonus incentives tied to annual performance)

Compensation

• Base Salary: $50,000 to $60,000
• Bonuses up to $1,000/year

Why Join Far Out?

• Be part of a fast-growing brand inspired by New Zealand’s real fruit ice cream tradition.
• A fun, creative, and collaborative work culture.
• Opportunities to grow with a team that’s passionate about hospitality.
• The chance to lead one of our most important stores and make a lasting impact.