Multi-Unit General Manager

Van Leeuwen Ice Cream; Los Angeles (CA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Employee Scoop Card

Medical, Dental + Vision Insurance

401k with Employer Match

Cell Phone Reimbursement

Paid Time Off

Paid Sick Time

Yearly Performance Reviews

Job summary

Van Leeuwen Ice Cream is hiring a full-time Multi-Unit General Manager to oversee our Fairfax and Franklin Village locations. The role focuses on people operations, sales, inventory, and guest experience in a fast-paced ice cream environment.

The successful candidate will have multi-unit retail management experience, strong leadership, and a passion for delivering excellent customer service. Salary is hourly, with benefits and opportunities for growth.

Qualifications

• ServSafe Manager Food handlers license required.
• 2+ years in a food retail management role preferred.
• Prior experience managing a team required.
• Excellent communication and problem-solving skills.
• Ability to multitask.

Responsibilities

• Oversee store operations for assigned locations.
• Schedule and assign stations for staff; recruit and train employees.
• Coach, counsel, and evaluate staff performance.
• Monitor sales targets, budgets, and labor forecasting.
• Maintain customer service excellence and inventory control.
• Coordinate vendor communications and merchandise availability.
• Ensure a safe, clean environment for customers and employees.
• Roll out menu changes to the team and communicate them store-wide.
• Process weekly payroll accurately and on time.
• Enforce uniform standards and manage maintenance issues.

Skills

Food safety & ServSafe

Team leadership

Communication

Multitasking

Job description

We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good.

Nowadays, people can spend so much time on what’s “healthy” they don’t stop to consider what’s healthy. As far as we’re concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand.

Van Leeuwen Ice Cream is hiring a full-time Multi-Unit General Manager to oversee our Fairfax and Franklin Village locations. This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!).

The Multi-Unit General Manager is responsible for the overall operation of their assigned store(s). This includes managing people operations, sales, inventory, and the guest service experience.

Please note this role is Non-Exempt (hourly) and not tip eligible.

JOB RESPONSIBILITIES

• Completes store operational requirements by scheduling and assigning stations for employees
• Maintains store staff by recruiting, selecting, orienting, and training employees
• Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
• Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
• Upholds excellent standard of customer service
• Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
• Maintains a safe and clean environment for customers and employees
• Rolls out new menu items to team members and communicates these changes throughout the retail space
• Processes weekly payroll in a timely and accurate manner
• Orders and maintains uniform supply and successfully holds all employees to uniform standard
• Addresses all maintenance issues

JOB REQUIREMENTS

• ServSafe Manager Food handlers license required
• 2+ years of experience in a food retail management role preferred
• Prior experience managing a team required
• Excellent communication and problem-solving skills
• Ability to multitask

PERKS + BENEFITS

• Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
• Medical, Dental + Vision Insurance with 70% Employer Contribution
• 401k with up to 4% Employer Match
• Cell Phone Reimbursement Plan
• Paid Time Off - 3 Weeks / 120 Hours Total
• Paid Sick Time
• Yearly Performance Reviews

Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

Hourly Range

$30—$32 USD

Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.