General Manager

The Buttery; Bryn Mawr (PA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Career Growth

Dynamic Work Environment

Employee Benefits

Job summary

The Buttery in Bryn Mawr, PA is seeking a General Manager to lead daily operations, staff development, and guest experience. You will oversee hiring, training, scheduling, and performance management while ensuring quality food and service standards across the store.

This hands-on leadership role requires strong financial acumen, inventory control, and collaboration with culinary and marketing teams to drive growth and profitability. A dynamic, guest-focused environment awaits.

Qualifications

• 3-5 years of leadership experience in hospitality, restaurant, or retail, with a track record of managing teams and operations successfully.
• Strong team management skills, including hiring, training, performance coaching, and scheduling to align with business needs.
• Financial acumen, with experience in budgeting, cost control, sales analysis, and profitability management.
• Excellent communication and problem-solving abilities, ensuring effective team collaboration and quick decision-making.
• Hands-on leadership approach, actively engaging with the team and guests to maintain high service and hospitality standards.
• Knowledge of food safety regulations, inventory management, and POS system operations to ensure compliance and efficiency.

Responsibilities

• Recruit, hire, train, and develop a high‑performing team that upholds The Buttery’s hospitality and service standards.
• Conduct regular performance evaluations, providing feedback and coaching for all team members to ensure employee growth and engagement.
• Manage scheduling and labor costs to align with business needs and budget goals.
• Foster a positive work environment that encourages teamwork, accountability, and professional development.
• Cross‑train team members to improve workflow efficiency, develop skills, and enhance team adaptability.
• Ensure compliance with company policies, labor laws, and health and safety regulations.
• Oversee the cleanliness, organization, and overall presentation of the store to ensure a welcoming and efficient environment.
• Coordinate repairs and maintenance, ensuring all equipment and facilities are in excellent working condition.
• Collaborate with the marketing and culinary teams on seasonal promotions and new product launches and in‑store signage.
• Oversee all inventory levels, ensuring accurate tracking and replenishment, while reconciling invoices and waste to maintain cost efficiency.
• Ensure all food and beverage offerings meet The Buttery’s quality and presentation standards.
• Work closely with the culinary team to maintain consistency, portion control, and product availability throughout the day with sufficient amounts available at closing.
• Train staff on hospitality, customer service, and product knowledge to create an exceptional guest experience.
• Respond to customer feedback and concerns, implementing improvements as needed.
• Analyze sales trends and implement strategies to increase revenue and customer engagement.
• Monitor and manage key financial metrics, including labor costs, waste, and controllable expenses, to maximize profitability.
• Oversee cost‑control initiatives, including efficient inventory management and waste reduction programs.
• Ensure accurate cash handling, POS system operations, and financial reporting.
• Work with leadership to develop annual budgets, sales targets, and operational goals.

Skills

Leadership

Staff development

Operations management

Budgeting

Customer service

Job description

Description

Overview

The General Manager plays a vital role in the success of our retail store, overseeing daily operations to ensure efficiency, profitability, and a great customer experience. This position is responsible for managing all aspects of the business, including hiring and training staff, maintaining a well-organized and clean facility, upholding high product and service standards, and monitoring key financial metrics such as labor, waste, and controllable expenses. We’re looking for a strong leader who can balance big-picture strategy with hands‑on management to keep the store running smoothly and successfully.

Responsibilities

Personnel Management

• Recruit, hire, train, and develop a high‑performing team that upholds The Buttery’s hospitality and service standards.
• Conduct regular performance evaluations, providing feedback and coaching for all team members to ensure employee growth and engagement.
• Manage scheduling and labor costs to align with business needs and budget goals.
• Foster a positive work environment that encourages teamwork, accountability, and professional development.
• Cross‑train team members to improve workflow efficiency, develop skills, and enhance team adaptability.
• Ensure compliance with company policies, labor laws, and health and safety regulations.

Operations Management

• Oversee the cleanliness, organization, and overall presentation of the store to ensure a welcoming and efficient environment.
• Coordinate repairs and maintenance, ensuring all equipment and facilities are in excellent working condition.
• Collaborate with the marketing and culinary teams on seasonal promotions and new product launches and in‑store signage.
• Oversee all inventory levels, ensuring accurate tracking and replenishment, while reconciling invoices and waste to maintain cost efficiency.

Product and Customer Experience

• Ensure all food and beverage offerings meet The Buttery’s quality and presentation standards.
• Work closely with the culinary team to maintain consistency, portion control, and product availability throughout the day with sufficient amounts available at closing.
• Train staff on hospitality, customer service, and product knowledge to create an exceptional guest experience.
• Respond to customer feedback and concerns, implementing improvements as needed.

Financial & Business Performance

• Analyze sales trends and implement strategies to increase revenue and customer engagement.
• Monitor and manage key financial metrics, including labor costs, waste, and controllable expenses, to maximize profitability.
• Oversee cost‑control initiatives, including efficient inventory management and waste reduction programs.
• Ensure accurate cash handling, POS system operations, and financial reporting.
• Work with leadership to develop annual budgets, sales targets, and operational goals.

Requirements

Qualifications

• 3-5 years of leadership experience in hospitality, restaurant, or retail, with a track record of managing teams and operations successfully.
• Strong team management skills, including hiring, training, performance coaching, and scheduling to align with business needs.
• Financial acumen, with experience in budgeting, cost control, sales analysis, and profitability management.
• Excellent communication and problem‑solving abilities, ensuring effective team collaboration and quick decision‑making.
• Hands‑on leadership approach, actively engaging with the team and guests to maintain high service and hospitality standards.
• Knowledge of food safety regulations, inventory management, and POS system operations to ensure compliance and efficiency.

What We Offer

Career Growth: Opportunities for professional development and career advancement as our business continues to expand.

Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.

Employee Benefits: 401k, PTO, Sick Time, Health/Dental/Vision Insurance, Food/Beverage Discounts, and more.

About Us

We believe in more than just serving exceptional food and drink—we believe in fostering a community where great people, comfort, and quality converge.

The Buttery is many things:

• a great local eatery
• the village bakery & patisserie
• an exceptional specialty coffee shop
• all wrapped in a unique retail environment

We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. But most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.