General Manager

Hanks Pizza Mac; Bloomington (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A local restaurant group in Bloomington is looking for experienced Restaurant Managers to lead operations and ensure high-quality food and service. You'll be responsible for hiring and training staff, analyzing the restaurant's budget, and promoting the restaurant through marketing strategies. Successful candidates will demonstrate strong management skills, customer service focus, and the ability to work various shifts, including weekends and holidays. Join a dynamic team dedicated to customer satisfaction and operational excellence.

Qualifications

• Proven success as a restaurant manager with strong leadership capabilities.
• Experience in both front and back of house operations.
• Ability to analyze budgets and staff effectively.

Responsibilities

• Lead restaurant operations focusing on food quality and guest satisfaction.
• Hire, train, and inspire restaurant staff.
• Develop policies and ensure outstanding dining experiences.

Skills

Management skills

Social media and marketing

Customer service

Budget management

Team leadership

Job description

At Wow Food Group we pride ourselves on serving up delicious food and top-notch customer service to the Bloomington and Bedford communities. Our restaurants stand out from the crowd by emphasizing consistently high quality food and drinks while delivering a warm, welcoming environment to each and every guest.

Our managers are the heart and soul of the Wow Food Group restaurants. They have a vision for what a successful restaurant is and know how to get there. We’re looking for experienced, passionate restaurant managers with proven success in the industry to become a part of the Wow Food Group team and launch their career into the next level. Managers are responsible for leading restaurant operations with a focus on delivering high quality food and beverage service and maximizing guest satisfaction. You will hire, train and inspire the people that make your restaurant standout.

Working alongside the rest of your team, effective general managers understand that effectively delegating tasks is the key to meeting the overall goal of providing quality food and service to our guests.

Restaurant Managers maintain the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain a high level of production, productivity, quality, and customer-service set to Wow Food Group standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified cooks and wait staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast‑paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have positive dining experiences.

General managers must have the ability to work opening, mid, and closing shifts at the restaurant. Some evenings, weekends, and holidays are required.

Social media and marketing experience needed.

Responsibilities

• Analyze the restaurant budget with personnel to find and price inventory, reduce expenses, review current pricing and adjust purchasing strategies if needed.
• Control operations by developing effective policies, creating high standards and working to make adjustments when appropriate.
• Ensure an outstanding dining experience by regulating presentation, taste, service and atmosphere for all guests; develop ways to cultivate a regular customer pool.
• Supervise a team of employees and work to create a cohesive unit of people who effectively communicate, bring a positive hustle to the job and can rely on one another as a team.
• Create a hiring process for key staff that ensures qualified people are selected, trained and retained through top recruiting practices; consider actions of employees in various situations that deem rewarding or disciplinary action.
• Lead the restaurant to achieve new and greater goals in order to stand above the competition within the industry.
• Knowledge of budgets, inventories and cost controls for FOH and BOH.
• Marketing physically and through social media to promote our brand and deals.