General Manager

Pyramid Global Hospitality; Bishop (CA); On-site; USD 125,000 - 130,000; Full time

Benefits offered by this job

401k with company match

Employee rates on hotel stays

On-site wellness programs

Job summary

Wayfinder Bishop, managed by Pyramid Global Hospitality, invites a results-oriented General Manager to lead overall hotel operations in Bishop, CA. You will steer strategy, guest experiences, and financial performance to deliver exceptional guest stays in a boutique lifestyle hotel.

You will oversee front desk, housekeeping, F&B, and facilities, ensuring compliance and sustainable operations while nurturing a high-performing, guest-focused team in a scenic California location.

Qualifications

• 5+ years hospitality leadership experience.
• Bachelor's degree in Hospitality or equivalent.
• Knowledge of CA and Federal employment laws.
• Proven track record as hotel General Manager.
• Independent high-end lifestyle hotel experience preferred.

Responsibilities

• Develop and execute a comprehensive strategic plan to drive growth and profitability.
• Oversee front office, housekeeping, F&B and other departments.
• Drive revenue through strategic pricing and upselling initiatives.
• Maintain guest satisfaction through a guest-centric culture and service excellence.
• Ensure maintenance of facilities and compliance with regulatory standards.

Skills

Hotel leadership

Strategic planning

People management

Guest service focus

Education

Bachelor's in Hospitality

Tools

Budgeting software

MS Excel

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About Our Property

Welcome to Wayfinder Bishop, nestled in the scenic beauty of Bishop, CA, where our team, managed by Pyramid Global, invites you to be a part of something special. With 87 inviting guest rooms and 600 sq ft of flexible meeting space, our inn is not just a workplace—it's a cozy retreat with a touch of Bishop's charm. Wayfinder Bishop, surrounded by the picturesque landscape of Bishop, is where our culture promotes growth and opportunities. As a member of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Bishop CA, where your career isn't just about work—it's an integral part of a workplace that feels like a second home amidst the tranquility of Bishop. Your journey to a fulfilling career in this scenic corner of California starts here. Welcome to a workplace that's as comfortable as it is inspiring!

What You Will Have An Opportunity To Do

Come grow with us at this beautiful independent lifestyle hotel in Bishop, CA!

Responsibilities

As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires a hands‑on approach, strong leadership, strategic thinking, and exceptional management skills to ensure the inn's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership

• Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long‑term goals and objectives for the inn and work towards achieving them.
• Lead a small but diverse team, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.

Operations Management

• Oversee all operational departments including front office, housekeeping, F&B, and more.
• Ensure smooth day‑to‑day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.
• Create and manage the inn's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience

• Foster a guest‑centric culture throughout the inn, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management

• Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
• Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance

• Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
• Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

What are we looking for?

To Succeed In This Role, You Should Have

• A proven track record as a successful leader as a hotel or resort General Manager.
• A minimum of 5 years of hospitality leadership experience showing progressive growth.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management. - Independent high end lifestyle hotel experience preferred.
• Thorough knowledge of CA and Federal Employment Laws
• Proven record of strong owner relationships.
• Exceptional leadership and communication skills. - Problem‑solving abilities and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

Compensation

$125,000.00

$130,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.