General Manager

BENCHMARK; Bishop (CA); On-site; USD 125,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Job summary

BENCHMARK is looking for a General Manager at Wayfinder Bishop, CA. The successful candidate will lead a diverse team, develop growth strategies, and ensure exceptional guest experiences. A minimum of 5 years in hospitality leadership is required, with a focus on high-end lifestyle hotels.

Responsibilities include overseeing operations, maintaining guest satisfaction, budget management, and ensuring compliance with regulations.

Compensation ranges from $125,000 to $130,000 annually.

Qualifications

• Minimum of 5 years of hospitality leadership experience.
• Independent high-end lifestyle hotel experience preferred.
• Thorough knowledge of CA and Federal Employment Laws.

Responsibilities

• Develop and execute a strategic plan for hotel growth.
• Lead team and ensure guest satisfaction.
• Monitor financial performance and implement corrective actions.

Skills

Leadership

Communication

Problem-solving

Critical thinking

Customer service

Education

Degree in Hospitality or Travel & Tourism Management

Job description

Welcome to Pyramid Global Hospitality. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. We provide ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

About the Property

Wayfinder Bishop is an independent lifestyle hotel in Bishop, CA, with 87 guest rooms and 600 sq. ft. of flexible meeting space.

What you will have an opportunity to do: Come grow with us at this beautiful independent lifestyle hotel in Bishop, CA!

Responsibilities

• Develop and execute a comprehensive strategic plan to drive the hotel’s growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long‑term goals and objectives for the inn and work towards achieving them.
• Lead a small but diverse team, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.
• Oversee all operational departments including front office, housekeeping, F&B, and more.
• Ensure smooth day‑to‑day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.
• Create and manage the inn’s budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.
• Foster a guest‑centric culture throughout the inn, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.
• Ensure the maintenance and enhancement of the hotel’s physical assets, including accommodations, amenities, and common areas.
• Implement sustainability initiatives to minimize the hotel’s environmental impact.
• Stay updated on local and national regulations related to the hospitality industry and ensure the hotel’s compliance.
• Maintain health and safety standards for guests and staff.

Qualifications

• A proven track record as a successful leader as a hotel or resort General Manager.
• A minimum of 5 years of hospitality leadership experience showing progressive growth.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Independent high‑end lifestyle hotel experience preferred.
• Thorough knowledge of CA and Federal Employment Laws.
• Proven record of strong owner relationships.
• Exceptional leadership and communication skills.
• Problem‑solving abilities and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

Compensation

$125,000 - $130,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.