General Manager

SERVE Hospitality Group; Birmingham (MI); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with 4% company match

Performance bonus up to 1% of store销售

Job summary

SERVE Hospitality Group is seeking a high-energy General Manager for our Tropical Smoothie Cafe location in Birmingham, MI. You will lead daily operations, develop talent, and drive strong financial results while ensuring an exceptional guest experience.

Eligible candidate will have 2+ years in restaurant management, strong leadership, and the ability to work a flexible schedule (including weekends). Medical, dental, vision, and a 401(k) with company match are offered.

Qualifications

• 2+ years of restaurant management or supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid driver's license and authorization to work in the U.S.

Responsibilities

• Lead, coach, and inspire a team of 15 - 25 employees.
• Conduct ongoing training, development, and performance evaluations.
• Oversee daily cafe operations to ensure consistent, high-quality execution.
• Maintain exceptional guest service standards and resolve concerns promptly.
• Manage budgets, control labor and food costs, and drive profitability.
• Analyze performance metrics and implement improvement strategies.

Skills

Leadership

Communication

Problem-solving

Flexible schedule

Job description

About the Role

Tropical Smoothie Cafe is seeking an experienced and high-energy General Manager to lead daily operations, develop talent, and drive strong financial results. You will be the key leader responsible for cultivating an exceptional guest experience and upholding our high operational standards.

Why Join Us?

• Competitive salary of $55,000 - $58,000 annually, plus a performance-driven bonus of up to 1% of store sales (average $10,000)
• Work-life balance with flexible scheduling, a five-day workweek, and consistent closing times (9 pm).
• Clean, healthy environment- no fryers, no grease, just fresh ingredients.
• Career growth opportunities with clear internal promotion pathways.
• Back-office support with recruiting, payroll, and administrative assistance.
• SERVE benefits package including medical, dental, and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements).

Key Responsibilitie** s:

Leadership & Team Development

• Lead, coach, and inspire a team of 15 - 25 employees.
• Conduct ongoing training, development, and performance evaluations.
• Ensure strong communication and a positive team culture.

Operations & Guest Experience

• Oversee daily cafe operations to ensure consistent, high-quality execution.
• Maintain exceptional guest service standards and resolve concerns promptly.
• Ensure adherence to brand standards and safety/health compliance.

Financial & Performance Management

• Manage budgets, control labor and food costs, and drive profitability.
• Analyze performance metrics and implement improvement strategies.
• Achieve or exceed internal audit and health inspection standards.

Inventory & Vendor Management

• Oversee ordering, inventory levels, and vendor relationships.
• Ensure proper food handling, storage, and product rotation.

Our Ideal Candidate :

Required Qualifications:

• 2+ years of restaurant management or supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid driver's license and authorization to work in the U.S.

Preferred Qualifications:

• ServSafe Manager Certification.
• Experience managing fast-casual or multi-unit restaurant teams.

Physical Requirements:

• Ability to stand or walk for extended periods.
• Ability to lift up to 30 lbs.
• Approximately 50 hours per week of onsite work.

Join Our Team

SERVE Hospitality Group is an Equal Opportunity Employer.