General Manager

Campus Apartments; Baton Rouge (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Campus Apartments is seeking an experienced General Manager to oversee all on-site operations of a student housing property. The GM reports to the Regional Manager and ensures customer satisfaction, fiscal stability and property condition.

Responsibilities include staffing, budgeting, occupancy analysis, policy implementation, resident relations, vendor coordination, and reporting to owners. Bachelor's degree plus 3+ years supervisory experience in property management, and relevant

Qualifications

• Bachelor degree plus 3+ years of supervisory experience in property or housing management
• Real Estate License desirable or required in some markets
• Entrata knowledge is required
• Proficiency with MS Word, Excel and Outlook
• Strong customer service and leadership capabilities

Responsibilities

• Manage all actions that influence the property
• Review occupancy reports and ensure compliance with laws and regulations
• Develop operating and capital budgets and implement management plans
• Direct on-site staff and supervise contracted services
• Establish performance goals and accountability for staff
• Maintain resident relations and provide first-class customer service
• Coordinate property inspections and reporting to owners
• Assist in due diligence during property acquisitions/sales

Skills

General management

Leadership

Customer service

Budgeting

Staff training

Communication

Problem solving

Microsoft Word

Microsoft Excel

Microsoft Outlook

Team supervision

Resident relations

Education

Bachelor's degree

ARM certification

CAM certification

Real Estate License

Tools

Entrata

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Excellent opportunity for experienced General Manager! The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.
The General Manager reports to the Regional Manager. This position is responsible for managing all operational phases of the property to ensure customer satisfaction, fiscal stability and good physical condition.

• Manage all actions that involve and/or influence the property
• Review occupancy reports to ensure that they are in accordance with applicable laws, rules and regulations
• Conduct surveys of local rental rates and participate in establishing rental rates
• Conduct analyses of operating expenses
• Create and implement an innovative management plan including an operating and capital budget
• Study housing demands and recommend new policies and physical changes as appropriate to remain competitive
• Implement resident retention programs
• Direct the administrative activities of office staff
• Establish performance goals for the on-site staff and direct staff toward their completion
• Coordinate and supervise activities of all contracted services
• Physically inspect the property daily or assign qualified personnel to perform the task in absence
• Prepare and review all periodic reporting, either routine or unscheduled
• Keep supervisors, clients and owners advised of significant operating problems and deviations from the management plan
• Report accidents, environmental issues and possible legal problems immediately
• Assume accountability to the owners, clients and regulatory agencies that govern the interests of the property
• Provide first-class customer service to residents
• Select, train, motivate, coach, counsel and discipline on-site personnel
• Recommend personnel hires, transfers, promotions, terminations and applicable compensation
• Complete annual employee performance evaluations
• Provide leadership, supervision and support for resident/community directors and student resident/community advisors
• Establish effective working relationships with safety and health officials
• Actively network in local professional and civic organizations, as well as with local higher education officials
• Manage the property’s public relations
• Exercise effective risk management; identify and correct potential liability issues, minimize exposure and losses
• Investigate resident disturbances, violations and/or complaints; resolve problems in accordance with established laws and regulations
• Manage resident issues involving needs for mediation and adjudication
• Manage evictions and resident unit transfers as needed
• Participate in due diligence process if property is acquired/sold
• Bachelor degree plus three or more years of supervisory experience in a property or housing management position, or an equivalent combination of related education and experience
• Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) or willingness to obtain within one year of hire
• Real Estate license is desirable
• Valid driver’s license and current automobile insurance
• Computer skills and math ability
• Accurate typing and record keeping
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is required
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to communicate effectively and professionally while operating in a fast paced environment
• Excellent skills in the management and motivation of people