Apartment Manager

Lancaster Campus; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Lancaster Campus in Baton Rouge, LA is seeking an experienced Apartment Manager to oversee all operations of the property, ensure occupancy and customer satisfaction, and maintain fiscal stability.

You will lead on-site staff, implement budgets, review rental rates, and coordinate services to stay competitive, while ensuring regulatory compliance and delivering first-class service to residents.

Qualifications

• Bachelor degree with 3+ years of supervisory experience in a property or housing management position.
• Accredited Residential Manager or CAM or willingness to obtain within one year of hire.
• Real Estate license is desirable.
• Valid driver's license and current automobile insurance.
• Computer skills and math ability.
• Accurate typing and record keeping.
• Proficient in Microsoft Word, Excel and Outlook.
• Knowledge of Entrata is required.
• Ability to follow through with all necessary paperwork and ensure deadlines are met.
• Excellent customer service skills and professional communication in a fast-paced environment.
• Ability to lead, motivate, and manage people.

Responsibilities

• Manage all actions that involve and/or influence the property.
• Review occupancy reports for compliance with laws and regulations.
• Conduct surveys of local rental rates and participate in establishing rental rates.
• Conduct analyses of operating expenses and create operating budgets.
• Study housing demands and propose policy or physical changes.
• Implement resident retention programs.
• Direct administrative activities of office staff.
• Establish performance goals for on-site staff and guide toward completion.
• Coordinate and supervise contracted services.
• Physically inspect the property daily or assign qualified personnel.
• Prepare and review periodic reporting, routine or unscheduled.
• Keep supervisors, clients and owners informed of significant issues.
• Report accidents, environmental issues and legal problems promptly.
• Provide first-class customer service to residents.
• Select, train, motivate, coach, counsel and discipline on-site personnel.
• Recommend hires, transfers, promotions and compensation.
• Complete annual employee performance evaluations.
• Provide leadership for resident/community directors and student resident/community advisors.
• Establish relationships with safety/health officials and local education officials.
• Manage property public relations and risk management; address liabilities.
• Investigate disturbances and complaints; resolve per laws and policies.
• Handle mediation and adjudication of resident issues; manage evictions as needed.
• Participate in due diligence during property acquisitions or sales.

Skills

Computer skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Knowledge of Entrata

Communication skills

Customer service

Time management

Leadership

Budgeting

Education

Bachelor's degree

Bachelor degree plus 3+ years supervisory experience in property management

Real Estate license desirable

Tools

Entrata

Job description

Overview

Excellent opportunity for experienced Apartment Manager!

The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.

If you're someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we've got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun-loving family of people! Consider joining our team and changing the way you think about work!

Responsibilities

The Apartment Manager reports to the Regional Manager. This position is responsible for managing all operational phases of the property to ensure customer satisfaction, fiscal stability and good physical condition.

• Manage all actions that involve and/or influence the property
• Review occupancy reports to ensure thatthey arein accordance with applicable laws, rules and regulations
• Conduct surveys of local rental rates and participate in establishing rental rates
• Conduct analyses of operating expenses
• Create and implement an innovative management plan including an operating and capital budget
• Study housing demands andrecommend new policies and physical changes as appropriate to remain competitive
• Implement resident retention programs
• Direct the administrative activities of office staff
• Establish performance goals for the on-site staff and direct staff toward their completion
• Coordinate and supervise activities of all contracted services
• Physically inspect the property daily or assign qualified personnel to perform the task in absence
• Prepare and review all periodic reporting, either routine or unscheduled
• Keep supervisors, clients and owners advised of significant operating problems and deviations from the management plan
• Report accidents, environmental issues and possible legal problems immediately
• Assume accountability to the owners, clients and regulatory agencies that govern the interests of the property
• Provide first-class customer service to residents
• Select, train, motivate, coach, counsel and discipline on-site personnel
• Recommend personnel hires, transfers, promotions, terminations and applicable compensation
• Complete annual employee performance evaluations
• Provide leadership, supervision and support for resident/community directors and student resident/community advisors
• Establish effective working relationships with safety and health officials
• Actively network in local professional and civic organizations, as well as with local higher education officials
• Manage the property's public relations
• Exercise effective risk management; identify and correct potential liability issues, minimize exposure and losses
• Investigate resident disturbances, violations and/or complaints; resolve problems in accordance with established laws and regulations
• Manage resident issues involving needs for mediation and adjudication
• Manage evictions and resident unit transfers as needed
• Participate in due diligence process if property is acquired/sold

Qualifications

• Bachelor degree plus three or more years of supervisory experience in a property or housing management position, or an equivalent combination of related education and experience
• Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) or willingness to obtain within one year of hire
• Real Estate license is desirable
• Valid driver's license and current automobile insurance
• Computer skills and math ability
• Accurate typing and record keeping
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is required
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to communicate effectively and professionally while operating in a fast paced environment
• Excellent skills in the management and motivation of people