Assistant General Manager

Lancaster Campus; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

Campus Apartments Lancaster seeks an Assistant General Manager to support all operational aspects of the property, ensuring customer satisfaction, fiscal stability and well-maintained grounds and units.

You will assist the General Manager, manage rent processing, delinquencies, financial reporting, leasing activities and resident relations in a fast-paced campus housing environment. Strong communication and organizational skills are essential for success.

Qualifications

• Bachelor degree or equivalent combination of education and experience.
• Accredited Residential Manager (IRAM) or Certified Apartment Manager (BOMA) preferred
• Valid driver’s license and current automobile insurance
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata preferred
• Ability to follow through with all necessary paperwork and deadlines
• Excellent customer service skills
• Ability to communicate effectively and professionally in a fast paced environment

Responsibilities

• Assist the General Manager in all actions that involve and/or influence the property
• Accept rent and follow up on delinquencies
• Post rent and miscellaneous income receipts
• Make bank deposits daily when receipts are on hand
• Post and follow up on NSF checks
• Handle evictions and NSF warrants
• Turn over bad debts for collection
• Report income collection to the Property Accountant
• Assist with leasing activities and resident relations
• Answer telephones as needed
• Plan and direct social activities as needed
• Inspect move-outs and schedule units for turnkey as directed
• Verify information on move-in and renewal leases
• Follow up on service requests and perform callbacks
• Verify completion and accuracy of Weekly Leasing Reports
• Act as primary record keeper of income/expense information
• Pay property level bills and forward cash disbursement journals
• Verify invoices match purchase orders and are properly coded
• Update and post security deposits; process refunds/forfeitures
• General maintenance, audit and filing of property records

Skills

Customer service

Communication

Fast-paced environment

Education

Bachelor's degree or equivalent

IRPM/ CAM certification preferred

Tools

Entrata

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Excellent opportunity for Assistant GM!

The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.

If you’re someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun-loving family of people! Consider joining our team and changing the way you think about work!

Responsibilities

The Assistant General Manager reports to the General Manager. This position is responsible for assisting with all operational phases of the propertyto ensurecustomer satisfaction, fiscal stability and good physical condition.

• Assist the General Manager in all actions that involve and/or influence the property
• Accept rent and follow up on delinquencies
• Post rent and miscellaneous income receipts
• Make bank deposits daily when receipts are on hand
• Post and follow up on NSF checks
• Handle evictions and NSF warrants
• Turn over bad debts for collection
• Report income collection to the Property Accountant
• Assist with leasing activities and resident relations
• Answer telephones as needed
• Plan and direct social activities as needed
• Inspect move-outs and schedule units for turnkey as directed
• Verify that information on move-in and renewal leases agrees with information entered into the computer
• Follow up on service requests and perform call backs
• Verify completion and accuracy of Weekly Leasing Reports
• Act as the primary record keeper of income and expense information to the computer
• Pay property level bills and forward cash disbursement journals to the Property Accountant
• Verify that invoices paid correspond to purchase orders issued and submit properly coded invoices
• Update and post security deposits; process security deposit refunds and forfeitures
• General maintenance, audit and filing of property records

Qualifications

• Bachelor degree or equivalent combination or education and experience
• Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) is preferred
• Valid driver’s license and current automobile insurance
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is preferred
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to communicate effectively and professionally while operating in a fast paced environment