General Manager

Ninja Nation ATX; Austin (TX); Vor Ort; USD 70.000 - 200.000; Vollzeit

Zusammenfassung

A dynamic community-focused facility in Austin, TX, seeks a General Manager to lead a team, drive growth, and ensure excellent customer experiences. Ideal candidates will bring at least 2 years of management experience in a high-energy environment, strong leadership skills, and a passion for community engagement. This role involves both operational oversight and light marketing. Competitive salary offered with a focus on developing youth and adult programs.

Qualifikationen

• 2+ years of leadership in management, sales, or operations.
• Experience in youth programming, sports, fitness, or recreation.
• Strong time management and delegation skills.

Aufgaben

• Recruit, train, and manage 15–25 staff.
• Increase participation in classes and events.
• Respond to participant communication within 24 hours.

Kenntnisse

Leadership

Time Management

Sales Experience

Team Building

Social Media Marketing

Jobbeschreibung

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Ninja Nation ATX helps people of all ages build strength, confidence, and community through movement. Every week, hundreds of participants—from energetic 3-year-olds to goal-driven adults—come here to challenge themselves, discover new abilities, and have fun doing it.

The Opportunity

This is more than running a facility—it’s building a trusted brand in the community. We’re expanding with new youth classes, adult training sessions, party offerings, and community events, and we need a General Manager who can lead from the front.

This is a hands-on role that blends leadership, operational oversight, community engagement, and light marketing duties to drive growth. The GM be expected to consistently hit and grow participation, revenue, and operational goals .

Your Responsibilities:

Lead & Develop the Team

• Recruit, train, and manage 15–25 staff (coaches, front desk, event hosts).
• Set clear expectations and hold staff accountable for performance, professionalism, and customer experience.
• Delegate effectively, ensuring the right people are handling the right tasks—and that deadlines are met.
• Manage daily scheduling, inventory, safety compliance, and facility upkeep.
• Ensure programs run on time, equipment is ready, and the facility is guest-ready every day.
• Identify operational gaps and implement solutions quickly.

Drive Growth & Build the Brand

• Increase participation in classes, camps, parties & events, and open sessions.
• Collaborate on community outreach and partnerships.
• Execute light social media posting and basic email marketing to promote programs and events.
• Represent the brand positively in all community interactions.

Own the Customer Experience

• Respond to parent/participant communication and feedback within 24 hours.
• Oversee check-in and guest interactions to ensure a consistent, welcoming atmosphere.
• Step in to facilitate operation and events as needed (average 2–4 per week).
• Lead quarterly safety drills and maintain CPR/First Aid/EpiPen certifications for self and staff.

What You Bring

• 2+ years of leadership in management, sales, or operations.
• Experience in youth programming, sports, fitness, or recreation.
• Strong time management and delegation skills—you know how to prioritize and keep the team (and yourself) on track.
• Thrive in a high energy environment that can at times get noisy
• Proven ability to recruit, motivate, and retain a high-performing team.
• Comfort with basic social media and email marketing tools.
• Evening and Weekend availability (our busiest times).
• A results-driven mindset with a passion for building a brand and growing a business.

Physical Requirements

• Able to demonstrate or learn basic movement skills.
• On your feet 6+ hours per shift (occasional/intermittent)

About the Facility

We’re a high-energy indoor movement and activity space offering classes, camps, competitions, parties, and open sessions for all ages and skill levels. Our environment is dynamic, community-driven, and built for growth.

Ready to Build Something Great?

If you can lead a team, grow a business, and make an impact in your community - and you thrive when you’re on the move - apply now!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Sports and Recreation Instruction

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