GENERAL MANAGER

Kampgrounds Of America; Asheville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Kampgrounds of America is seeking a General Manager to lead their OAK properties in Asheville, NC. The role involves managing daily operations, developing a strong team, ensuring guest satisfaction, and maintaining financial performance. Ideal candidates will have managerial experience in hospitality, exceptional leadership skills, and a commitment to KOA’s culture and values.

Benefits

Medical Insurance

Vision Insurance

401K Retirement Plan

Paid Time Off

Qualifications

• Minimum two year's managerial experience in hospitality.
• Fluent in English with strong communication skills.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Oversee daily operations and manage budgets.
• Ensure high levels of guest satisfaction and service.
• Hire and develop a strong, diverse team.

Skills

Leadership

Communication

Customer Service

Team Development

Education

High School Diploma or equivalent

Job description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

REPORTS TO

Regional Vice President, OAK

POSITION SUMMARY

The General Manager provides leadership for setting and reinforcing high standards of an OAK property. The General Manager is responsible for allocating budget resources, coordinating business operations, hiring, and developing team members, managing operational costs, ensuring great customer service, improving administration processes, engaging with vendors, identifying business opportunities, and monitoring financial activities. Their entrepreneurial spirit and vision in directing business functions will assist KOA in maintaining relationships with guests, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives. The GM provides leadership, operational management and people/team development aligned with KOA’s Culture, Mission, Vision & Values.

SPECIFIC DUTIES

• Oversee daily business operations.
• Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash.
• Hire, monitor, and develop a strong, diverse, and efficient team.
• Provide great customer service while improving guest satisfaction and raising the net promoter score.
• Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities.
• Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual.
• Prepare necessary reports and give presentations articulating property key performance indicators.
• Develop effective conflict resolution and critical thinking skills.
• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
• Partner with real estate development to recommend, plan, and oversee capital projects.
• Be the local face of KOA and build high performance teams dedicated to delivering KOAs Culture, Mission, Values, and Goals.
• Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

JOB QUALIFICATIONS

• High School Diploma or equivalent
• Minimum two year’s experience in a managerial role in a hospitality or related field
• Hear and speak the English fluently
• Excellent communication, collaboration, and delegation skills with the ability to manage confrontations
• Ability to work in a fast-paced and high-pressure environment
• Proven ability to develop and achieve financial plans
• Ability to motivate, lead and develop a diverse team
• Strong working knowledge of operational procedures
• Motivated, goal oriented and results driven
• Good organization and time management skills
• Ability to maintain confidentiality
• Able to work nights, weekends, and holidays
• Valid Driver’s license

PHYSICAL REQUIREMENTS

• Ability to stand for long periods of time.
• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates.
• Able to travel by airplane and automobile.

Benefits Offered:

• Medical Insurance
• Vision Insurance
• Health Savings Account
• Flexible Spending Account
• Dependent Care Account
• Paid Life Insurance
• Paid Long Term Disability
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Paid Time Off
• Employee Assistance Program
• 401K Retirement Plan
• 401K Company Contributions

KOA does not sponsor Visas

KOA currently does NOT hire in the following states:
Alaska, District of Columbia, Idaho, Louisiana, New Hampshire, North Dakota, Rhode Island, Vermont

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.