General Manager

Ontario Trillium Foundation; Arlington Heights (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus pay

Job summary

Dunkin' Brands is seeking a Restaurant General Manager in Arlington Heights, IL to oversee restaurant operations, maximize sales, and ensure exceptional guest service aligned with brand standards.

The role requires 3+ years of GM or similar experience in hospitality, strong leadership, and fluency in English. Responsibilities include training, operations management, and partnership with franchise owners. This is a full-time, in-person position with health benefits and PTO.

Qualifications

• Fluent in spoken and written English.
• Basic math and financial management understanding.
• 3 years GM or similar experience in retail, restaurant or hospitality.
• College degree preferred.

Responsibilities

• Analyze restaurant sales and drive improvements in operations, execution, sales and profitability.
• Establish sales and service goals with team members.
• Lead team meetings and deliver training on topics including marketing windows and Brand initiatives.
• Develop business plans for the portfolio and action plans with franchise owners.
• Drive a clear vision and communicate it to the team.
• Engage with Dunkin’ Brands Field Operations as appropriate.

Skills

English fluency

Analytical skills

Time management

Problem solving

Team leadership

Willingness to learn

Guest focus

Education

College degree preferred

Job description

Position Title: Restaurant General Manager

Generally Reports To: District Manager

A Restaurant Manager ensures excellent restaurant operations, helps the crew to maximize sales and profits of the restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members
• Ensure the restaurants is meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Establish sales and service goals with team members
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to team members on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop team members
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the team to support their restaurant performance & execution

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous general manager or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages
• Wearing a headset
• Working in a small space

Job Type: Full-time

Salary: from $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Arlington Heights, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Quick Service Restaurant: 2 years (Required)

License/Certification:

• Driver's License (Required)
• Eligibility to work in the US

Work Location: In person