General Manager

Baskin-Robbins; Erlanger (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Baskin-Robbins in Erlanger, KY seeks a Restaurant Manager to lead a small team, uphold Dunkin’/franchise standards, and deliver exceptional guest experiences.

You will oversee operations, training, scheduling, inventory, safety, and profitability, while maintaining a guest-focused culture and ensuring compliance with laws.

Qualifications

• Fluent in spoken and written English.
• Basic computer skills.
• Previous leadership experience in retail, restaurant or hospitality.
• College Degree preferred.

Responsibilities

• Lead team meetings and deliver training to restaurant team members.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Manage inventory, scheduling, and cash handling in line with policies.
• Oversee safety, food safety, and sanitation requirements.

Skills

Leadership

Communication

Training

Guest satisfaction

Team collaboration

Education

College degree preferred

Job description

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable topline sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor ordersConduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space