General Manager

Baskin-Robbins; Cincinnati (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Baskin-Robbins is seeking a Restaurant Manager in Cincinnati, OH to lead a frontline team and ensure excellent guest experiences in line with brand standards.

You will oversee training, inventory, scheduling and cost control while maintaining a guest-focused culture and compliance with relevant policies.

Qualifications

• Experience leading restaurant teams is required.
• Strong communication and guest service skills.
• Ability to train and motivate staff.
• Basic math and financial management skills.

Responsibilities

• Lead team meetings and training sessions.
• Ensure brand standards, recipes and systems are followed.
• Create guest-focused culture and respond to feedback.
• Manage costs and labor to maximize profitability.
• Oversee inventory, scheduling and vendor orders.
• Engage with Franchisee and Brand operations as appropriate.

Skills

Leadership

Staff training

Guest focus

Communication

Budgeting

Basic computer skills

Fluent English

Education

Bachelor's degree preferred

Job description

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable topline sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space