General Manager

dashin; Annapolis (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Career growth

Employee discounts

Paid time off

Parental leave

Tuition reimbursement

Health insurance

Pet insurance

Disability and life insurance

Job summary

Dash In, a division of The Wills Group, seeks a General Manager to lead a single convenience store's operations in Annapolis, MD. You will drive guest experience, brand standards, and profitability in a fast-paced setting.

The role requires 7+ years of leadership in hospitality/retail, 3+ years in a high-performance Dash In store, Serve Safe certification, and strong MS Office skills. Travel to HQ and stores as needed; on-site position with 24/7 readiness and robust benefits.

Qualifications

• High school diploma or GED required; associate/bachelor’s preferred.
• 7+ years leadership in fast-paced hospitality/retail.
• 3+ years leading a high-performance Dash In store.
• Serve Safe Certification.
• Proficiency with Microsoft Office 365.

Responsibilities

• Recruit, train, and lead a high-performance team to deliver an exceptional guest experience; measure success by sales growth, feedback, and brand standards.
• Innovate and improve processes, programs, and foodservice concepts while maintaining high standards in a high-volume store environment.
• Manage product orders and inventory, protect against loss, and ensure compliance with Brand Standards at all times.
• Manage the P&L to meet or exceed sales, margins, labor deployment, and expenses; communicate with the organization for informed decisions.
• Meet or exceed expectations in third-party audits and inspections (ECO Sure, ACL, Age Verification, Cash Audits, Foodservice Compliance).

Skills

Leadership experience

Guest-focused service

Multi-unit management

Team development

MS Office 365 proficiency

Education

High school diploma or GED

Associate or bachelor’s in business or related field preferred

Tools

Microsoft Office 365

Job description

Job Purpose and Function

Join Dash In, a division of The Wills Group and a leading regional convenience brand, where you can play a pivotal role in shaping the success of our corporate operations as a General Manager. Operating in a fast-paced and dynamic environment, you will be responsible for ensuring the effective and efficient operations of a single convenience retail store, setting the standard for brand image, guest experience, and overall profitability.

How You’ll Make an Impact

• Team Leadership: Recruit, train, and lead a high-performance team to deliver an exceptional guest experience. Performance will be measured by sales growth, customer feedback, and adherence to brand standards.
• Innovation and Process Improvement: Contribute to new concepts, programs, processes, and foodservice innovations while maintaining high standards in a high-volume store environment.
• Inventory and Sales Management: Effectively manage product orders, maintain inventory levels, and protect against loss and pilferage. Ensure compliance with Dash In Brand Standards at all times.
• Financial Management: Manage the P&L to achieve or exceed expectations in category sales, margins, labor deployment, and variable expenses. Communicate effectively within the organization, contributing to effective decision-making.
• Compliance and Quality Assurance: Meet or exceed expectations in third-party audits and inspections, including ECO Sure Food Audits, ACL Guest Experience assessments, Age Verification Assessments, Internal Cash Audits, and Foodservice Compliance Audits.

What We’re Looking For

Basic Qualifications and Experience

• High school diploma or equivalent (GED) required; associate’s or bachelor’s degree in business or related field preferred.
• 7+ years of leadership experience in a fast-paced guest-focused hospitality environment (i.e., retail, food service, etc.)
• 3+ years of experience leading a high-performance convenience store location; internal experience in high-performance Dash In store management preferred.
• Serve Safe Certification.
• Proficiency in Microsoft Office 365 products.
• Ideal candidates will also have experience with multi-unit management; exceptional performance in customer service, customer reviews, and mystery shops; and a proven track record of success in guest-focused hospitality, c-store, operations, food service, and/or retail environments.

Competencies

• Adapting and responding to change
• Working with people
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Persuading and influencing
• Leading and supervising

Schedule, Travel, & Special Considerations

• Embrace the flexibility of our dynamic work environment, where your availability, including nights, weekends, and holidays, will be tailored to meet the evolving needs of our business. Stay on‑call and connected to the pulse of our thriving 24/7 business via your dedicated business phone, ensuring you play a crucial role in addressing the real‑time needs of your customers and team.
• Travel as needed to headquarters, other stores, various retail markets, and training locations.
• Initial training may take place outside of the manager’s assigned location; accommodations will be provided as needed.

Work Environment and Physical Demands

This job operates in a retail convenience store environment and fuel and car wash operations, which may include occasional exposure to varying outdoor weather conditions. This role routinely constantly operates computer, point‑of‑sales (POS) systems, and other machinery or technology necessary for daily operations and constantly positions self to stock items, conduct inspections, maintain or operate necessary equipment and conduct other necessary functions of the role. Must be able to frequently communicate and exchange accurate information with customers, staff, external vendors, management, and others. Must be able to frequently observe equipment and safety conditions in store environment. Occasionally ascends/descends a ladder for stocking or light maintenance purposes or remaining in stationary position may be required.

Benefits and Perks

Are you interested in joining a certified Great Place to Work that invests in your development, future, and well‑being? Then Dash In is the right place for you! Life at Dash In has many perks. We work hard to ensure every team member lives life to the fullest outside the store. We fully believe that when we support and encourage one another, our customers and stores benefit greatly.

We take pride in investing in our people’s well‑being, that’s why we back our words with competitive total rewards packages.

Benefits for all employees

• Financial Well‑being – Employer 401 (k) with employer-matched contribution up to 7% and financial planning assistance.
• Career Growth – Advancement opportunities in the Mid‑Atlantic Region.
• Employee Discounts – Free coffee and fountain beverages, plus discounts on fresh food and car washes.

Benefits for full time employees

• Paid Time Off – Vacation starting at 2 weeks, sick and personal leave, plus paid holidays, including annual floating holiday.
• Paid Community Engagement – 2 paid community service days each year.
• Paid parental leave for new parents.
• Education and Development – 100% tuition reimbursement to support your education goals, robust development programs, and certificate program assistance (up to 100% employer-paid). GED completion program (employer-paid) also available for sales associates.
• Healthcare – affordable medical, dental, and vision plans with an option for health savings account.
• Insurance – Pet insurance, basic life insurance, short and long‑term disability coverage.

Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.