Supervisor

Wills Group; New Castle (DE); On-site; USD 24,796 - 30,996; Full time

Benefits offered by this job

Competitive Pay

Employee Discounts

401(k) with Employer Match

Comprehensive Health Coverage

Job summary

Wills Group is seeking a Supervisor for its Dash In locations in New Castle, DE. This full-time role involves leading teams, overseeing operations, and ensuring a high-quality guest experience. Ideal candidates have supervisory experience in food service, strong communication skills, and a passion for team development.

Join us to grow your leadership career with a brand committed to excellence and community engagement.

Qualifications

• Must be 18 years of age or older.
• Strong guest focus with excellent communication and people skills.
• Minimum of 1 year of supervisory or leadership experience in retail or food service.

Responsibilities

• Support the Store Manager in leading and developing a team.
• Train and coach team members on service and food safety.
• Communicate effectively with store leadership about operational needs.

Skills

Guest focus

Communication skills

Multi-tasking

Education

High school diploma or equivalent/GED

Tools

POS systems

Job description

Supervisor – Dash In

Location: 154 N Dupont Hwy, New Castle, DE

Pay: $18.00 – $22.50/hr.

Position Type: Full-time | Benefits Eligible

Dash In, a Wills Group company, is redefining convenience through an elevated guest experience and high-quality, chef-inspired food service. This Supervisor role is built for smaller-volume locations and combines both front-of-house and back-of-house leadership to help keep the store running smoothly each day. If you enjoy leading by example, supporting a team, and creating a fast, friendly, and well-run environment for guests, this is a great opportunity to grow your leadership career with a brand that is going places. In this role, you’ll partner with the Store Manager to support daily operations, coach team members, uphold food and service standards, and help deliver a great guest experience across the entire store.

How You’ll Make an Impact

• Support the Store Manager in leading and developing a cross-functional team to deliver an outstanding guest experience and high-quality foodservice.
• Oversee both front-of-house and back-of-house operations, ensuring smooth execution of service, food production, and store standards.
• Train and coach team members across all areas, reinforcing expectations around service, food safety, and operational excellence.
• Maintain Dash In brand standards, including cleanliness, food quality, safety, and guest engagement.
• Proactively engage with guests, resolve concerns, and ensure a fast, friendly, and efficient experience.
• Monitor store activity and customer flow, adjusting staffing and priorities to maintain service standards and minimize wait times.
• Support inventory, ordering, and stock levels across both retail and foodservice areas.
• Ensure kitchen and store environments are clean, organized, and operating safely, with properly maintained equipment.
• Communicate effectively with store leadership regarding operational needs, staffing, and performance opportunities.
• Execute daily tasks and priorities as directed by store leadership while stepping in to lead shifts as needed.

What We’re Looking For

We’re looking for team members who are ready to show up, contribute, and grow with us.

Minimum Qualifications

• Must be 18 years of age or older.
• Must be eligible for work in the U.S.
• High school diploma or equivalent/GED -or- ability to complete employer-paid GED program.
• Minimum of 1 year of supervisory or leadership experience in retail, food service, or a related environment.
• Ability to multi-task, prioritize, and problem solve in a fast-paced setting.
• Strong guest focus with excellent communication and people skills.
• Basic technology proficiency, including POS systems.

Ideal candidates will also have:

• Experience working in both food service and retail environments.
• Knowledge of food safety and kitchen operations.
• Active ServSafe Certification (or willingness to obtain).

What Sets You Up for Success

Core Competencies

• Adapting and Responding to Change
• Working with People
• Delivering Results and Meeting Customer Expectations

Retail Operations Functional Competencies

• Deciding and Initiating Action
• Persuading and Influencing

Additional Role-Specific Competencies

• Leading and Supervising
• Planning and Organizing

Schedule, Training, & Travel

• This role is full-time, with team members typically working 32–40 hours per week.
• Must have flexibility to work various shifts, including days, evenings, weekends, and holidays.
• Work is performed onsite at the assigned Dash In location.
• Training is conducted in-store and includes cross-training across both guest experience and food service operations.
• No regular travel required; occasional travel may be requested based on business needs for training, support, or coverage.

Why You Should Join Dash In

Dash In is more than a convenience store—it’s a community-focused brand on a mission to redefine convenience by elevating the experience. As part of the Wills Group family, Dash In serves customers at more than 55 locations across Delaware, Maryland, Virginia, and the Carolinas. We combine high-quality food, fuel, and retail services to create a one-stop destination for our guests, where freshly prepared food, top-tier customer service, and a commitment to cleanliness and innovation come standard. We are proud to be Great Place to Work Certified™ and recognized as one of Fortune’s Best Workplaces in Retail™, reflecting our dedication to creating an exceptional environment for both team members and guests. At Dash In, we believe in responsible leadership, giving back to our communities, and fostering an adventurous spirit in everything we do.

Benefits and Perks

Benefits for All Employees*

• Competitive Pay – Designed to recognize your contributions and performance.
• Shift Differential – Additional hourly pay for overnight or select shifts, where applicable.
• Employee Discounts – Discounts on fresh food, car washes, and select in-store items.
• 401(k) with Employer Match – Plan for your future with up to a 7% company match.
• Profit Sharing Contribution – Annual company contribution to your 401(k), recognizing your role in our success.

Additional Benefits for Part-Time Employees*

• Healthcare Benefit – $500 LifeBalance account annual benefit to support your well-being.
• GED Completion Program – Fully employer-paid program available for eligible frontline roles.

Additional Benefits for Full-Time Employees*

• Performance-Based Bonuses – Opportunities to earn additional compensation based on results.
• Comprehensive Health Coverage – Medical, dental, vision, and health savings account (HSA) options.
• Paid Time Off – Vacation, sick leave, and paid holidays, including floating holidays.
• Parental Leave – Paid leave for birth, adoption, surrogacy, or foster care placement.
• Education Support – Up to 100% employer-paid tuition reimbursement, plus a fully employer-paid GED completion program available for eligible frontline roles.
• Charitable Gift Matching – Support the causes that matter most to you.
• Vehicle Reimbursement Program – Mileage and expense reimbursement for work-related travel (for eligible roles).
• Employee Assistance Program (EAP) – Free, confidential resources for personal and professional support.
• TicketsAtWork Discounts – Access to exclusive savings on travel, entertainment, and more.

*Eligibility requirements and/or waiting periods may apply

Physical Requirements & Reasonable Accommodations

The physical requirements for this role may include standing for extended periods, lifting, bending, and performing tasks necessary to support daily operations. Employees must be able to perform the essential functions of the job with or without reasonable accommodation. Dash In is committed to providing equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given the necessary accommodations to perform the essential functions of their roles. We encourage open communication and collaboration to identify and implement reasonable accommodations that support the success of our employees while maintaining operational excellence. If you require reasonable accommodation during the application or hiring process, please let us know—we’re here to support you.

Equal Opportunity Employer

Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.