General Manager

JL Hospitality Management, LLC; Anchorage (AK); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off (PTO)

401(k) retirement plan with company 38

Job summary

The Voyager Inn in Downtown Anchorage, Alaska, seeks a hands-on General Manager to lead our 40-room boutique hotel. You will be highly visible, working closely with associates and guests, and owning the hotel's overall performance.

With a smaller property, you'll recruit, train, coach, and develop the team, monitor guest feedback, and drive operational excellence while managing costs and opportunities for revenue growth.

Qualifications

• Previous hotel leadership experience required.
• Strong understanding of Front Office and Housekeeping operations.
• Experience with select-service, boutique, or smaller hotel operations.

Responsibilities

• Oversee day-to-day hotel operations to ensure guest satisfaction and profitability.
• Lead and develop Front Desk, Housekeeping, Maintenance, and other teams.
• Recruit, train, coach, and manage hotel associates.
• Foster a guest-focused, accountable work environment.
• Monitor guest feedback and address concerns promptly.
• Ensure rooms and public areas meet cleanliness and quality standards.
• Manage labor, expenses, procurement, and operating costs.
• Review financial and operational reports and take action to improve performance.
• Assist with budgeting, forecasting, and revenue opportunities.
• Monitor occupancy, rates, and overall property performance.
• Build relationships with local businesses and community partners.
• Ensure compliance with company policies and safety/regulatory requirements.
• Collaborate with corporate leadership to achieve property goals.

Skills

Leadership

Team Building

Guest Service

Problem Solving

Organizational Skills

Communication

Decision Making

Hotel Systems

Microsoft Office

Scheduling Flexibility

Education

Bachelor's Degree Preferred

Tools

Hotel Systems

Microsoft Office

Job description

The Voyager Inn -Downtown Anchorage, Alaska

About the Opportunity

The Voyager Inn is seeking a hands-on General Manager to lead our 40-room boutique hotel in the heart of downtown Anchorage.

This is a great opportunity for an experienced hotel leader who enjoys being involved in the day-to-day operation and wants the opportunity to make a direct impact. With a smaller property and team, our General Manager will be highly visible, work closely with associates and guests, and take ownership of the hotel's overall performance.

We are looking to fill this position quickly and are seeking a dependable, motivated leader who can step in, build relationships with the team, and keep the hotel moving forward.

What We Offer

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401(k) retirement plan with company match
• Company-paid life insurance
• Career growth and advancement opportunities
• Leadership and professional development programs
• Employee discount programs for travel, entertainment, wellness, pet insurance, and more

What You'll Do

• Oversee the day-to-day operations of the hotel.
• Provide hands-on leadership and support to Front Desk, Housekeeping, Maintenance, and other hotel operations.
• Recruit, train, coach, and develop hotel associates.
• Build a positive, accountable, and guest-focused work environment.
• Monitor guest feedback and respond promptly to concerns.
• Ensure guestrooms and public areas consistently meet cleanliness and quality standards.
• Manage hotel labor, expenses, purchasing, and operating costs.
• Review financial and operational reports and take action to improve performance.
• Assist with budgeting, forecasting, and revenue opportunities.
• Monitor occupancy, rates, and overall hotel performance.
• Build relationships with local businesses, community partners, and guests.
• Ensure compliance with company policies and applicable safety and regulatory requirements.
• Work closely with corporate and operational leadership to achieve property goals.
• Remain actively involved in hotel operations and step in where needed.
• Perform other duties and responsibilities as needed to support the success of the hotel.

What We're Looking For

• Previous hotel leadership experience required.
• General Manager, Assistant General Manager, Operations Manager, or similar hotel leadership experience preferred.
• Experience with select-service, limited-service, boutique, or smaller hotel operations is a plus.
• Strong understanding of Front Office and Housekeeping operations.
• Working knowledge of hotel financial statements, budgets, labor management, and cost controls.
• Strong leadership and team-building skills.
• Excellent guest service and problem-solving skills.
• Ability to make decisions and operate independently.
• Comfortable being a hands-on leader in a smaller hotel environment.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic proficiency with hotel systems and Microsoft Office.
• College degree preferred, but equivalent hotel leadership experience will be considered.
• Ability to work a flexible schedule based on the needs of the hotel, including weekends and holidays when necessary.

The Right Fit

The Voyager Inn is a smaller property, so this is not a General Manager position where you'll spend the entire day behind a desk. We're looking for someone who enjoys knowing their team, interacting with guests, walking the property, solving problems, and jumping in when needed.

If you're an experienced hotel leader looking for an opportunity where you can truly take ownership of a property and see the impact of your leadership, we'd like to hear from you.

Hospitality Expectations

Our hotels operate seven (7) days a week, twenty-four (24) hours a day. The General Manager is expected to provide leadership based on the operational needs of the property and be available to respond to hotel needs as appropriate.

Upon employment, all associates are required to comply with JL Hospitality Management policies, procedures, safety standards, and requirements for the safe and efficient operation of hotel facilities.

JL Hospitality Management, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, marital status, or any other characteristic protected by applicable federal, state, or local law.