General Manager

El Pollo Loco; Alhambra (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic General Manager to lead a team in delivering exceptional guest experiences. This full-time role offers an opportunity to manage operations, coach staff, and uphold high standards of service and quality. With a strong emphasis on career advancement, you will be part of a culture that values growth and development. Join a company with over 35 years of excellence in the market, known for its citrus-marinated, fire-grilled chicken, and contribute to a respectful and diverse workplace. Your leadership will help shape the future of this thriving restaurant chain.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(K) Plan

Flexible Spending Accounts

Tuition Reimbursement

Meal Discounts

Qualifications

• 2+ years of management experience in a restaurant setting.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Manage and coach Assistant Managers, Shift Leaders, and Crew Members.
• Ensure compliance with food safety and cleanliness standards.

Skills

Team Building

Customer Service

Conflict Resolution

Basic Math Skills

Communication Skills

Education

High School Diploma or GED

College Education

Tools

Point-Of-Sale Systems

Job description

Have you ever envisioned leading a team to success or dared to help manage a million-dollar business? Well, here’s your opportunity to live the dream! Put your team-building skills to the test and bring us your passion, energy, and strong customer service skills. We’ll provide you with an excellent training program, great mentors, and an exceptional team to help launch your career. The rest is up to you!

What’s in it for you?

We offer eligible employees the following benefits and perks:

• Medical, Dental, and Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability
• Tuition Reimbursement Program (General Manager and Assistant Manager only)
• Meal Discounts

General Manager Job Summary:

• Manage, coach, recognize performance, and direct activities for Assistant Managers, Shift Leaders, and Crew Members to ensure efficient and effective restaurant operations.
• Create and measure exceptional guest experiences.
• Coordinate and implement new product introductions and procedures.
• Ensure compliance with security, food safety, quality, and cleanliness standards.
• Maintain cost controls and meet sales/profit goals.
• Administer records and procedures including payroll, inventories, security, and employee files.
• Lead recruitment, hiring, retention, employee relations, and corrective actions.
• Promote a respectful and diverse workplace environment.

Requirements:

• Experience: Must be an EPL Assistant Manager or have at least 2 years of management experience, preferably in a restaurant. Familiarity with Point-Of-Sale systems is desired.
• Education: High school diploma or GED preferred; college education is a plus.
• Communication: Excellent written and verbal English skills; second language a plus.
• Competencies: Basic math and computer skills, strong interpersonal and conflict-resolution skills.
• Driving/Vehicle: Must be at least 18 years old, possess a valid driver’s license, and have a reliable vehicle for business use.
• Food Handler Card: Must have or obtain a Serve Safe Certificate and pass the EPL Food Safety Audit where applicable.
• Physical Demands: Regularly stand, walk, communicate, and use vision; lift up to 20 lbs., and occasionally stoop, kneel, crouch, or lift objects up to 40 lbs.

Job Details:

• Work Hours: Full-time, with shifts including opening, mid-day, and closing; restaurants are not open 24 hours.
• Career Advancement: Promotes heavily from within; potential to progress to Area Leader, Director of Operations, and beyond.
• Work Attire: EPL logo’d shirt provided; black slacks and no-slip shoes required.

Company & Culture

For over 35 years, El Pollo Loco has dominated the market with citrus-marinated, fire-grilled chicken. Starting in 1980 in Los Angeles, we now operate over 450 restaurants and continue to grow! We’re proud of our products and our people — we’re truly amazing!

The pay range listed reflects the hourly or salary rate expected for the position. It does not include benefits or bonuses, which depend on eligibility. Pay varies based on experience, education, location, and other factors.