General Manager

CCS Facility Services; Albuquerque (NM); On-site; USD 110,000 - 170,000; Full time

Job summary

CCS Facility Services is seeking a General Manager for the Albuquerque, NM market to drive growth and operational excellence. The role focuses on leadership, customer service, safety, quality, and financial performance, running the business with a Service Heart and Built to Serve culture.

The General Manager will lead teams, manage labor budgets, recruit and develop talent, and ensure high customer satisfaction in a 24/7 environment. Collaboration with BD is essential to expand market presence.

Qualifications

• 5+ years of service industry leadership with teams.
• Experience in labor budgeting and pricing negotiations.
• Ability to recruit, onboard, engage employees, and coach performance.
• Bilingual in English and Spanish preferred.

Responsibilities

• Lead, develop, and coach assigned teams to high performance.
• Creates and monitors complex labor budgets, reduces expenses, and improves quality.
• Accountable for workforce planning with coaching managers and recruiting.
• Responsible for meeting operational and financial performance, focusing on retention and profitability.
• Ensure compliance with industry standards and labor regulations.
• Ensure team members meet customer expectations in a 24/7 environment.
• Engage with customers quarterly to understand needs and foster relations.
• Collaborate with Business Development to expand market presence.

Skills

Leadership

Budget management

Recruiting

Training

Customer relations

Bilingual (English/Spanish)

Job description

Position Summary

The company is seeking a General Manager for its Albuquerque, NM market, driven by industry-leading organic growth in the area. The General Manager will ensure that their assigned geographical market(s) meet and exceed the organization's standards in leadership, customer service, safety, quality, operational excellence, and financial performance. The successful candidate will leverage and implement tools & tactics directly influencing the achievement of above-plan performance. You are expected to set ambitious standards for yourself and your team. The General Manager is a transformational and motivational operations leader who runs the business with a Service Heart and embodies the organization's Built to Serve culture.

Responsibilities

• Responsible for leading, developing, and coaching assigned teams to high performance.
• Creates and monitors complex labor budgets, reduces expenses, and improves quality.
• Accountable for workforce planning with a key focus on coaching managers and ensuring effective people practices, including successful recruiting and onboarding of new employees, employee engagement, performance management, recognition, development, and coaching.
• Responsible for meeting overall operational and financial performance, primarily focusing on customer retention and increasing profitability.
• Ensure compliance with industry standards, regulatory requirements, and best practices.
• Ensure that all team members meet or exceed customer expectations in a 24/7 environment.
• Regularly personally engages with all customers at least quarterly to understand their needs, address concerns, and foster strong customer relations.
• Ensure compliance with all relevant labor regulations and industry standards.
• Collaborate and partner with the Business Development team to expand market presence.

Qualifications

• Bilingual (English, Spanish) strongly preferred.
• Proven experience in a leadership role within facility management or related service industry.
• Five-plus years of service industry experience with demonstrated experience developing and leading high-performing teams to deliver exceptional results.
• Demonstrated experience in annual customer pricing negotiations, labor budget management, work planning, and recruiting.
• Influential and people-focused leader with experience in developing and delivering live training.

Additional Information / Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Dynamic and collaborative work environment.

Pandologic. Category:Executive, Keywords:General Manager, Location:Albuquerque, NM-87131