General Manager

B. Carlson Heating, Air Conditioning & Plumbing; Albuquerque (NM); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Bonus plan

Medical/Dental/Vision insurance

Pet insurance

401k with company match

PTO & holidays

Wellness time

Parental leave

Company vehicle allowance

Job summary

B Carlson Heating, Cooling, & Plumbing in Albuquerque seeks a General Manager to lead the branch, inspire teams, and drive the business to the next level.

This high-impact role focuses on accountability, customer service, employee development, and growth, with oversight of HVAC, plumbing, and service operations, pricing, budgeting, and vendor relationships.

Join a longstanding local brand with a culture that values performance, engagement, and world-class customer experiences.

Qualifications

• Requires 5+ years of Operations Manager, General Manager, or senior leadership experience
• Prior experience in home services industry is required
• Experience leading multiple departments and large teams
• Strong understanding of P&L management, KPIs, budgeting and operational performance
• Experience in a fast-paced, entrepreneurial environment
• Strong communication, leadership, coaching, and problem-solving skills

Responsibilities

• Lead the overall branch operation across HVAC, Plumbing, Customer Service, Dispatch, Tech/Install teams
• Build and maintain a high-performing leadership team focused on accountability, employee development, and results
• Create a strong culture through daily huddles, team meetings, 1:1s, coaching, and employee engagement
• Partner with Recruiting to ensure strong hiring pipelines across all departments
• Ensure all service, sales, installation, and operational processes are followed consistently
• Review daily pace reports, KPIs, department scorecards, and branch financials to identify opportunities and challenges
• Manage the P&L and ensure departments are meeting revenue, margin, and efficiency goals
• Maintain strong customer satisfaction, online reviews, and NPS performance
• Resolve escalated customer concerns quickly and professionally
• Partner with leadership on pricing, budgeting, vendor relationships, staffing, and growth initiatives
• Oversee branch meetings, daily huddles, and weekly department meetings to ensure alignment
• Develop future leaders and build a management pipeline for long-term success
• Champion the B Carlson brand and create an outstanding experience for both employees and customers

Skills

Leadership

Operations management

P&L management

Budgeting

KPIs

Team development

Communication

Education

Bachelor’s degree in Business or related field

High School Diploma or GED

Tools

ServiceTitan

Microsoft Excel

Microsoft Word

Job description

For over 50 years B Carlson Heating, Cooling, & Plumbing has proudly served the Albuquerque community with trusted HVAC and plumbing services. We are known for taking care of our customers, supporting our employees, and creating a culture where people can grow and succeed.

We are looking for a General Manager who can lead the branch, inspire the team, and help take the business to the next level.

This is a high-impact leadership role responsible for driving performance across all departments while building a strong culture focused on accountability, customer service, employee development, and growth.

The Good Stuff

• Competitive base salary $100,000-$150,000 plus a bonus plan
• Medical, Dental, and Vision Insurance
• Pet Insurance and more...
• 401k with 4% company match
• PTO, Paid Holidays, Paid Wellness Time, and Paid Parental Leave
• Company vehicle allowance
• Opportunity to lead a growing business with strong local brand recognition

What You’ll Do

• Lead the overall branch operation across HVAC, Plumbing, Customer Service, Dispatch, Tech / Install teams
• Build and maintain a high-performing leadership team focused on accountability, employee development, and results
• Create a strong culture through daily huddles, team meetings, 1:1s, coaching, and employee engagement
• Partner with Recruiting to ensure strong hiring pipelines across all departments
• Ensure all service, sales, installation, and operational processes are being followed consistently
• Review daily pace reports, KPIs, department scorecards, and branch financials to identify opportunities and challenges
• Manage the P&L and ensure departments are meeting revenue, margin, and efficiency goals
• Maintain strong customer satisfaction, online reviews, and NPS performance
• Resolve escalated customer concerns quickly and professionally
• Partner with leadership on pricing, budgeting, vendor relationships, staffing, and growth initiatives
• Oversee branch meetings, daily huddles, and weekly department meetings to ensure teams stay aligned and focused
• Develop future leaders and build a management pipeline for long-term success
• Champion the B Carlson brand and help create an outstanding experience for both employees and customers

What You Need

• High School Diploma or GED required
• Bachelor’s Degree in Business or related field preferred, but not required
• 5+ years of Operations Manager, General Manager, or senior leadership experience required
• Prior experience in the home services industry is required
• Experience leading multiple departments and large teams is required
• Strong understanding of P&L management, KPIs, budgeting, and operational performance
• Experience in a fast-paced, entrepreneurial environment
• ServiceTitan experience preferred
• Strong Microsoft Office skills, especially Excel and Word
• Strong communication, leadership, coaching, and problem-solving skills
• Ability to build culture, hold teams accountable, and develop future leaders

If you are passionate about people, performance, and creating a world-class customer experience, we want to talk to you.