General Manager

Ontario Trillium Foundation; Alabaster (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Ontario Trillium Foundation is seeking a motivated individual for a managerial position focusing on employee training, performance evaluations, and store management. The role entails hiring, coaching, and maintaining high levels of customer satisfaction through exceptional hospitality. The successful candidate will demonstrate strong leadership and time management skills, manage store operations, and ensure compliance with policies. This position offers a dynamic work environment and is based in Alabaster, Alabama.

Qualifications

• Strong leadership capabilities to hire and motivate employees.
• Excellent communication and interpersonal skills.
• Proficient in time management and planning.

Responsibilities

• Hire, train, and motivate employees with feedback and coaching.
• Conduct employee performance evaluations to assess growth.
• Manage store efficiently each day and ensure high customer satisfaction.

Skills

Leadership

Time management

Interpersonal skills

Conflict resolution

Customer service

Job description

JOB RESPONSIBILITIES (including but not limited to):

• Hire, train, motivate employees with feedback and coaching
• Conduct employee performance evaluations to assess growth and build career paths
• Conduct bi‑weekly inventory assessments of rotating ingredients
• Order/purchase ingredients and supplies
• Manage store efficiently each day in order to never sell out of cookies
• Oversee quality control
• Manage catering orders
• Supervise production and forecast production needs
• Maintain a clean and organized kitchen, achieving our quality standards
• Communicate with owners on day‑to‑day operations and be in good standing with all leadership
• Build and manage employee’s schedule
• Responsible for consistent internal Slack communication
• Monitoring store activity and ensure it is properly provisioned and staffed
• Understand and track reports to manage and execute store metrics for performance
• Complete store administration and ensure compliance with policies and procedures
• Keep up with corporate posts & information on Crumbl’s internal app
• Develop business strategies to increase store traffic and optimize profitability
• Demonstrate excellent communication, leadership, coaching, and interpersonal skills
• Time management, planning, and organizational skills
• Conflict resolution for customers and employees
• Exemplify excellent character and high performance
• Ability to build & maintain a fun work environment
• Acquire knowledge and skills for all positions and fill‑in as needed by leading from‑the‑front
• Ensure high levels of customer satisfaction through excellent hospitality