Assistant Store Manager

Ontario Trillium Foundation; Sugar Land (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Crumbl Cookies is seeking an Assistant Store Manager in Sugar Land, Texas. In this role, you will manage all aspects of store operations, ensure high standards of cookie quality and customer service, and assist in scheduling and training team members. Ideal candidates should have experience in retail management, strong leadership skills, and a passion for providing excellent customer service. Join us and help create a delightful experience for our customers while maintaining a thriving store environment.

Qualifications

• Experience in managing store operations and staff.
• Strong customer service skills and ability to handle conflicts.
• Ability to assist in hiring and training of employees.

Responsibilities

• Manage store business operations effectively.
• Ensure cookies are always available and properly prepared.
• Assist with employee performance evaluations and training.
• Maintain cleanliness and attractiveness of the store.

Job description

Are you looking for a SWEET career? Crumbl Cookies is looking to hire an Assistant Store Manager to join our team!

Responsibilities

• Successfully managing all aspects of store business operations.
• Ensuring the 3 C's of Crumbl are met: Cookie Quality, Customer Service, and Cleanliness
• Ensuring we never run out of cookies; cookies are dressed and prepared properly, and that every customer leaves the store with a big smile!
• Assisting with ordering ingredients and other supplies for the store.
• Assisting store manager in maintaining and creating weekly schedule.
• Maintaining Crumbl knowledge of all store positions and filling in as needed
• Assisting store manager with hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
• Helping to resolve conflicts and/or complaints from customers and employees
• Monitoring store activity and ensuring it is properly provisioned and staffed
• Analyzing information and processing and developing more effective or efficient techniques and strategies
• Establishing and achieving business and profit objectives
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive
• Ensuring staff members follow company policies and procedures
• Other duties to ensure the overall health and success of the business

Come Grow with Us!