General Manager

Ace Hardware; Ace (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Ace Peninsula Hardware in Hampton seeks an experienced store manager to lead daily operations, drive sales, control expenses, and mentor a team in a fast-paced retail environment.

The ideal candidate has 5+ years in retail management, strong leadership and communication skills, and a customer-focused mindset to deliver exceptional service. Join a community-focused hardware store with growth opportunities.

Qualifications

• Proven experience in retail management.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Customer-focused mindset and problem-solving abilities.

Responsibilities

• Oversee daily store operations and ensure high customer satisfaction.
• Lead and mentor a team of associates.
• Manage inventory, sales, and financial performance.
• Implement strategies to increase store profitability and efficiency.
• Coordinate HR/payroll tasks and staff scheduling.

Skills

Leadership

Communication

Retail management

Customer focus

Job description

Retail leadership experience may qualify you for this exciting opportunity. Our friendly atmosphere,

competitive wages, and commitment to excellence make Ace Peninsula Hardware for a fulfilling

career.

Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware

store. The primary responsibilities of in-store management are to manage the sales, expenses, profits,

assets, and team members' personal development to ensure customers are receiving the highest level of

customer service.

The ideal candidate will have at least 5 years of previous retail management experience. We are looking

for qualified individuals for store manager

Ace Peninsula Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond

hardware: build a future, a purpose, and a community with us.

At Ace Peninsula Hardware you have the opportunity to grow with the company in a fun and active work

environment.

Ability to lift 60 pounds consistently, stand, and walk for up to 8 hours during shift.

Key Responsibilities:

• Oversee daily store operations and ensure a high level of customer satisfaction.
• Lead and mentor a team of dedicated employees.
• Manage inventory, sales, and financial performance.
• Implement strategies to increase store profitability and efficiency.

Manager's Duties: Customer Service:

• Ensure all customers are welcomed, their project needs are met, and concerns are resolved quickly.
• Ensure employees are using the WOW process.

Operations:

• Maximize sales while controlling expenses.
• Update the whiteboard with metrics and discuss in huddles.
• Respond to requests on Teams, from owners, and the office.
• Enforce safety policies.
• Handle supply orders, bank deposits, and various services (UHaul, Paint, Keys, Stihl, Lawnmowers, Grills, Pool water testing, glass and plexiglass cutting, and online orders).
• Manage the delivery schedule.
• Prepare for monthly managers' meetings.
• Schedule vendors for maintenance (electrical, camera surveillance, floors, forklift, vehicles, building).
• Work with Epicor for POS.
• Coordinate with police regarding theft.
• Ensure signage is up to date.
• Multitask and make quick decisions.

Inventory:

• Direct shipping, receiving, and inventory flow for the store.
• Regulate inventory to reduce shrink, maintain stock levels, and ensure paperwork accuracy.
• Keep associates on task and ensure stock is efficiently put up.
• Prepare transfer sheets.

Inventory:

• Prepare transfer sheets.
• Place orders (Old Castle, BFG, Scott, Berlin Gardens, and SCP items).
• Ensure POs are completed in a timely manner, add/create SKUs in Eagle.
• Ensure Inventory reports including ICM, Mango, and RIS are completed each month.
• Ensure end caps are set up and stay stocked by deadlines.
• Manage backstock.

HR/Payroll:

• Forecast schedule needs to meet customer demand and create work schedules.
• Review and approve time.
• Coordinate supervision of retail staff to ensure sales goals are met and procedures are followed accurately.
• Discuss metrics with managers.
• Delegate daily workload to meet merchandise and visual standards.
• Conduct daily huddles and all-staff store meetings.
• Communicate important information to staff.
• Hire, train, and develop retail staff with goals for growth in their positions.
• Provide performance feedback in reviews and recognize accomplishments.
• Handle raises and terminations, and ensure new employees receive vests and earpieces.
• Ensure mechanics have proper training and certification.
• Encourage participation in Ace's badge program and training through ALP.

Qualifications:

• Proven experience in retail management or a similar role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent problem-solving abilities and a customer-focused mindset.

Let's continue to make Ace Peninsula Hardware on Nickerson Blvd in Hampton to be a place where customers love to shop and employees love to work!

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.