Assistant Store Manager

Workstream; Saluda (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Ace Hardware in Horn's Ace Hardware locations seeks an Assistant Manager to oversee sales, staff development, and store operations. You will lead a team to deliver exceptional customer experience and ensure store performance.

Ideal candidates have 2+ years in retail management, strong service mindset, and hands-on leadership. This role requires weekend work and active involvement in merchandising and inventory control.

Qualifications

• 2 years retail sales and management experience.
• Strong background in customer service and leadership.
• Hardware knowledge welcomed; on-the-job training provided.

Responsibilities

• Greet customers and assist on the sales floor.
• Manage inventory and store procedures.
• Promote sales and meet productivity goals.
• Lead and train associates; uphold service standards.
• Open and close the store; schedule weekend work.
• Ensure safety and housekeeping in the store.
• Oversee pricing, merchandising, and displays.
• Resolve customer concerns promptly and discreetly.

Skills

Customer service

Leadership

Communication

Team management

Job description

Ace is the place for your retail management career!

We are independently owned and part of a worldwide community of Ace retail stores committed to winning customers through legendary customer service. At Horn's Ace Hardware locations, we pride ourselves on meeting the variety of needs in our local communities.

Assistant Manager

As an Assistant Manager, leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of in-store management are to manage the sales, expenses, profits, assets, and team members' personal development to ensure customers are receiving the highest level of customer service.

Essential Job Functions

• Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
• Managing and maintaining inventory and operating procedures.
• Promoting sales
• Ensuring all customers are receiving high levels of customer service consistent with the Ace helpful brand.
• Training, and monitoring employee progress based upon company standards and policy thereby creating a culture based on service.
• Willingness and capability to do any task required to maintain the business.
• Open and close the store
• Work every other weekend
• Knowledge of overall store policies, procedures and goals
• Oversee the tasks assigned and delegated to the various store team members
• Supervise in store personnel to insure optimum performance and amazing customer service
• General housekeeping and be able keep the store in a safe condition for Team members and Customers.
• Participate and sometimes lead the store meetings
• Oversee and conduct inventory ordering, receiving, and store product placement
• Achieve sales and productivity goals as established by the General Manager including keeping gross margin at acceptable levels
• Maintain a safe working condition of store equipment and fixtures
• Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend and assist with mandatory store meetings
• The ability to lift 50 pounds consistently, and to stand and walk for up to 9 hours during shift are required.

Qualifications

• 2 years’ retail sales and management experience
• Strong background in customer service and leadership
• Hardware background helpful but will train the right candidate
• Excellent interpersonal, communication and follow through skills

Experience:

Retail Management: 2 years (Preferred)

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Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.

At Horn's Ace Hardware you have the opportunity to grow with the company in a fun and active work environment.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbour.