General Maintenance Tech III

Holiday Inn Club Vacations Incorporated; Nevada (IA); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

EAP - Employee Assistance Program

401K with Company Match

PTO

Growth Opportunities & Stability

One Free Meal Per Shift

Job summary

Holiday Inn Club Vacations is seeking a Project Specialist to maintain and repair guest villas and common areas at The Ridge Resort in Stateline, NV. The role covers plumbing, drywall, tile, carpentry, painting, electrical, cabinetry, laminates, and appliance servicing at journeyman level.

Ideal candidates have 4+ years in the field, robust tool knowledge, and a strong safety mindset in line with industry standards. Growth opportunities and stability are emphasized in our benefits culture.

Qualifications

• Minimum 1 year of driving experience with a valid license.
• Must meet motor vehicle policy standards.
• Experience in customer service environments with complaint handling.
• Ability to prioritize tasks in cross-functional teams.

Responsibilities

• Interpret and plan facilities tasks to maintain guest condominiums, resort amenities, and grounds.
• Schedule daily and future maintenance work using the operations system.
• Assign tasks to internal staff and contractors; monitor pace and adjust as needed.
• Serve as a knowledge hub for facilities and communicate with front desk, housekeeping, and guests.
• Analyze data from multiple systems to identify trends and support improvements.
• Conduct quality inspections and perform light maintenance and admin duties.

Tools

Facility operations system of record

CRM

Inventory control system

Job description

The Ridge Resort
Stateline, NV 89449, USA

Description

Project Specialist who performs maintenance service and repairs in plumbing, drywall, texture, tile, carpentry, painting, electrical, cabinetry, laminates, and appliance servicing at the journeyman level. This position is knowledgeable in the procedures and safety measures associated with industry and company standards. The role requires at least 4 years of experience in the field or in related areas. GMT-III is familiar with a variety of these fields’ concepts, practices, and procedures.

Work in a team environment to do repairs and preparation of guest villas.Handle in-house repairs in areas that might include ceramic tiles, painting, repair, and replacement of wallboard systems, wall vinyl, carpentry, cabinetry, laminates, and other related fields. Must have a working knowledge of hand and power tools required to accomplish all phases of projects. Must be able to perform highly skilled finish work in cabinetry, wall/ floor covering, and finishes, and laminate repair. Replaces glass and roofing and repairs outdoor decks, balconies, and other outdoor woodwork. Perform general maintenance duties as assigned by the leader. Must be able to follow written instructions and complete documentation associated with unit maintenance.

COMPANY BENEFITS:

• Excellent Company Culture
• EAP - Employee Assistance Program
• 401K with Company Match
• EAP-Employee Assistance Program
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• One Free Meal Per Shift
• Growth Opportunities & Stability

ESSENTIAL DUTIES & TASKS:

• Interprets the Facilities Operations department's way of planning and strategies for managing the quality of guest condominiums, resort amenities and facilities, and campus grounds
• Strategically schedules a range of facility care work tasks described in the plan for the day and future days/weeks/months using the facility's operations system of record
• Assigns scheduled and rapid-response work tasks to available skilled internal and contractor partner resources. Continually monitors work pace completion compared to established performance standards, reprioritizes and redirects work according to changing business conditions, and advises management on variance to standards
• Serves as the central hub of facilities knowledge in the moment
• Uses multiple modes of communication to connect frequently with guest services (front desk) staff, housekeeping, maintenance technicians, contractor partners, and resort guests for the collection and dissemination of business-critical information. Talks with resort guests to triage facilities issues, set service response expectations, and validate that work has been completed to quality control and guest expectations
• Analyzes information from various systems of record (facilities operations, voice of the guest, CRM) to identify trends in compliance performance. Advises facilities, front office, and regional support on findings for process improvement solutions. Partners with the resort's Inventory Control on product trends, deficiencies, supply, and availability
• Conducts quality inspections, maintains some critical inventories, performs periodic inventory counts, and performs light maintenance and administrative tasks as assigned

QUALIFICATIONS:

• Must be at least 18 years of age with a valid driver’s license and a minimum of 1 year of driving experience
• Must meet the company's required motor vehicle policy standards
• Demonstrated experience in customer service environments that include customer complaint handling and resolution techniques
• Demonstrated experience in highly collaborative cross-functional work relationships that resulted in positive outcomes
• Demonstrated experience interpreting multiple sources of data to prioritize competing and frequently changing work tasks for a field-based service or logistics team is preferred

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.