General Liability Litigation Team Leader - Western

The Hartford; Alpharetta (GA); Hybrid; USD 86,000 - 130,000; Full time

Benefits offered by this job

Hybrid or Remote work

Office options near Alpharetta

Job summary

The Hartford in Alpharetta, GA is seeking a Team Leader Claims - General Liability to guide a tenured team of about seven General Liability Litigation Claim Handlers. You will oversee investigations, liability determinations, and settlements while ensuring compliance with claim policies and procedures.

You will train and coach staff, manage performance, and partner with agents, brokers, sales and product teams to meet business goals. Hybrid or remote work options offered.

Qualifications

• Prior management of claims staff and exposure to GL claims preferred.
• Knowledge of contracts and indemnification concepts.
• Understanding of coverage and risk transfer concepts.

Responsibilities

• Lead ~7 General Liability Litigation Claim Handlers and manage claim inventories.
• Train, coach and develop staff to improve performance and goals.
• Oversee claim investigations, liability determinations and settlements.
• Explain drivers and business goals and implement change.
• Evaluate staff performance and act as a technical resource for handlers.
• Analyze General Liability and personal lines coverage forms; collaborate with internal/external partners.

Skills

Team leadership

Coaching

Staff management

Communication

Customer service

Performance management

Education

College degree preferred

Job description

Team Leader Claims - CH08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Reporting to the Western General Liability Litigation Director. The GL Team Leader is responsible for managing a tenured staff resolving GL coverage, risk transfer, liability and damages in compliance with corporate claim settlement policies and procedures.

Responsibilities

• Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories
• Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals
• Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures
• Managing and implementing change including explaining drivers and business goals
• Evaluating and managing staff performance
• A technical resource for General Liability Litigation Claim Handlers
• Understand and effectively analyze General Liability and/or personal lines coverage forms
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
• Experience with human resource policies and procedures and administration of the same
• Strong communication skills, both verbal and written regardless of audience demographic
• Ability to partner with internal and external customers inclusive of Agents, Brokers, Sales and Product

Qualifications

• Prior high exposure general liability claims, and litigation experience strongly preferred.
• Knowledge of contracts and contractual indemnification
• In-depth understanding of coverage and risk transfer heading toward the development of a strong coverage acumen
• College degree preferred
• Prior management experience strongly preferred
• Consistent high level of performance and achievement over career span
• CPCU, AIC, SCLA or other professional designation, or working toward such designation preferred

Additional Information

• This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Scottsdale, AZ, Lake Mary, FL, Naperville, IL and Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$86,400 - $129,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age