General Liability Claims Adjuster Analyst II

Loyalty360; Salisbury (NC); Hybrid; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated claims manager to oversee General Liability claims. This role involves thorough investigations, evaluations, and negotiations to ensure compliance and optimize outcomes. With a flexible hybrid work schedule, you'll interact with various stakeholders while managing a significant claims portfolio. Join a company that values diversity and invests in your wellness and professional growth, providing a supportive environment where your contributions can make a real impact.

Qualifications

• Licensed adjuster with a Bachelor's degree or equivalent experience.
• Knowledge of general liability claims and related regulations.

Responsibilities

• Investigate General Liability claims and manage caseload effectively.
• Collaborate with stakeholders to optimize outcomes and mitigate costs.

Skills

Claims Management

Negotiation Skills

Relationship Building

Problem Solving

Critical Thinking

Education

Bachelor's Degree

Licensed Adjuster

Job description

Category/Area of Expertise:

Legal

Job Requisition:

428773

Address:

USA-NC-Salisbury-2110 Executive Drive

Store Code:

Claims Management (5157506)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary

The primary responsibilities include investigating General Liability claims to determine liability exposure. This role manages claims from start to finish, maintaining service level targets and achieving claims goals. It involves interacting with associates, attorneys, healthcare providers, vendors, and Brand partners.

Our flexible/hybrid work schedule includes 1 in-person day at one of our core locations and 4 remote days.

Applicants must be authorized to work in the United States on a full-time basis.

Principle Duties and Responsibilities:

Claims Management

• Manage caseload within established targets, including thorough investigations, evaluations, negotiations, and claim disposition, ensuring compliance with legal obligations.
• Monitor and meet statutory deadlines and legal filings.
• Analyze loss facts to develop strategies that optimize outcomes and mitigate costs.
• Identify fraud indicators and pursue subrogation opportunities.
• Collaborate with Safety department to identify hazards and reduce risks.
• Build and maintain relationships with internal and external stakeholders.

Financial Impact Administration

• Manage claims portfolio (up to $2 million) with authority to settle claims up to $25,000.
• Communicate causes of incidents to relevant departments.
• Serve as the primary contact for claim issues impacting customers, associates, vendors, and brands, providing timely updates and resolving issues.

Basic Qualifications:

• Licensed adjuster (as per jurisdiction)
• Bachelor's degree or equivalent experience in handling General Liability claims
• Knowledge of rules, regulations, statutes, and procedures related to general liability claims
• Understanding of medical terminology involved in complex claims
• Negotiation skills for resolving claims of varying exposure and complexity

Skills and Abilities:

• Strong relationship-building and communication skills, both written and verbal
• Self-motivated, goal-oriented, and able to work under pressure
• Customer-focused with understanding of legal procedures and standards in liability claims
• Problem-solving and solution implementation skills
• Ability to manage multiple tasks with attention to detail
• Critical thinking skills for decision-making

#LI-SM1 #LI-Hybrid

At Ahold Delhaize USA, we value diversity, equity, inclusion, and belonging. We invest in our employees' wellness—physical, financial, and emotional—and foster a culture of collaboration, curiosity, and continuous learning. We support personal and professional growth, empowering our team to excel and innovate.