General Liability Claim Representative - Brookfield, WI

VetJobs; Town of Brookfield (WI); On-site; USD 67,000 - 111,000; Full time

Job summary

Travelers Insurance in Brookfield, WI is seeking a Claims Representative to manage low- to moderate-complexity liability and property damage claims. You will assess coverage, liability, and damages, establish reserves, and issue payments with professionalism and empathy.

The ideal candidate will have at least a high school diploma, plus 1–2 years of bodily injury or property damage experience, and an active adjuster license where required. Training and licensing support are provided.

Qualifications

• Bachelor’s degree or equivalent; two years of liability, bodily injury or related claim experience.
• Active adjuster license where required by state law.
• Experience with claims management systems and enterprise tech platforms.
• Excellent verbal and written communication with multiple stakeholders.
• Ability to analyze policy language and manage high-volume workload.

Responsibilities

• Manage a caseload of injury and property damage claims from first notice of loss to resolution.
• Gather information from relevant parties to determine coverage and liability.
• Provide timely communication to customers, counsel, and vendors.
• Negotiate settlements within authority and issue payments accurately.
• Maintain accurate claim activity records in the system.

Skills

Verbal & written communication

Analytical thinking

Negotiation skills

Customer service

Education

Bachelor’s Degree

High School/GED

Tools

Microsoft Office

Claim management systems

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience,

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$67,000.00 - $110,600.00

Target Openings

2

What Is the Opportunity?

As a Claim Rep, General Liability, you will be responsible for managing and investigating low to moderate complexity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight. In this fast-paced, detail-oriented and customer-focused role, you will work closely with customers, claimants, attorneys, and other parties to ensure claims are resolved accurately and efficiently while maintaining a high level of professionalism, empathy, and service. You may provide training and coaching to less experienced claim professionals.

What Will You Do?

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within level of authority. Typically, handles low to moderately complex personal and/or business insurance liability claims which may include coverage disputes and contractual indemnity issues.
• Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance. Leverage internal resources, as appropriate.
• Provide timely and professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with multiple constituents (e.g., claimants, attorneys, representatives) and convey claim settlements within authority and issue payments timely and accurately.
• Handle low complexity litigation.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Auto req ID

485771BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Two years of liability, bodily injury or comparable experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills with the ability to convey information clearly and professionally to multiple stakeholders.
• Ability to analyze situations, exercise sound judgement, make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers; ability to manage difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
• Proven conflict resolution and negotiation skills; ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Strong understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Demonstrated ability comprehend and analyze policy language.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

• High School Diploma or GED.
• One year of bodily injury liability, property damage liability, or comparable claim related experience or successful completion of required Travelers Claim Representative training program.

City: Brookfield

State: Wisconsin

Job Category: Claims

Job Code: Ins Insurance

Affiliate Sponsor: Travelers Insurance

Salary Range

$60,000-$75,000