Auto Liability Claim Representative - Franklin, TN

VetJobs; Franklin (TN); On-site; USD 60,000 - 75,000; Full time

Job summary

Travelers Insurance in Franklin, TN seeks a Claim Representative for Auto Liability to manage and resolve injury and property damage claims with professionalism and customer focus. You will handle coverage evaluation, liability assessment, reserves, and timely payments, while collaborating with claimants, attorneys, and vendors.

The ideal candidate holds a Bachelor's Degree or higher, with 1+ year claims experience or Travelers training, and an active adjuster license where required.

Qualifications

• Bachelor's degree or higher; relevant licensure where required.
• 1+ year of bodily injury or property damage claim experience or completion of Travelers training.
• Active adjuster license as mandated by state law.
• Experience with claims systems and office software.
• Strong communication, analytical, and decision-making skills.

Responsibilities

• Manage an active caseload of injury and property damage claims from first notice of loss to resolution within authority.
• Investigate claims by contacting relevant parties to determine coverage and liability; establish reserves.
• Provide clear, timely communication to customers, attorneys, and vendors.
• Negotiate settlements and issue payments within authority; handle low-complexity litigation.
• Maintain accurate claim activity records and adapt to new technology or tools.

Skills

Verbal communication

Written communication

Negotiation

Customer service

Analytical thinking

Stress management

Time management

Education

Bachelor's Degree

High School Diploma or GED

Tools

Claims management systems

Microsoft Office

Enterprise technology platforms

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience,

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$67,000.00 - $110,600.00

Target Openings

1

What Is the Opportunity?

As a Claim Rep, Auto Liability, you will be responsible for managing and investigating low to moderate complexity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight. In this fast-paced, detail-oriented and customer-focused role, you will work closely with customers, claimants, attorneys, and other parties to ensure claims are resolved accurately and efficiently while maintaining a high level of professionalism, empathy, and service. You may provide training and coaching to less experienced claim professionals.

What Will You Do?

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within level of authority. Typically, handles low to moderately complex personal and/or business insurance liability claims which may include coverage disputes and contractual indemnity issues.
• Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance. Leverage internal resources, as appropriate.
• Provide timely and professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with multiple constituents (e.g., claimants, attorneys, representatives) and convey claim settlements within authority and issue payments timely and accurately.
• Handle low complexity litigation.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers requirements within three months of starting the job.
• Perform other duties as assigned.

Auto req ID

485782BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• Two years of bodily injury claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills with the ability to convey information clearly and professionally to multiple stakeholders.
• Ability to analyze situations, exercise sound judgement, make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers; ability to manage difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
• Proven conflict resolution and negotiation skills; ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Strong understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Demonstrated ability comprehend and analyze policy language.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

• High School Diploma or GED.
• One year of bodily injury liability, property damage liability, or comparable claim related experience or successful completion of required Travelers Claim Representative training program.

City*

Franklin

State*

Tennessee

Job_Category

Claims

Job Code

Ins Insurance

Affiliate Sponsor

Travelers Insurance

Salary Range

$60,000-$75,000