Auto Liability Claim Representative

The Travelers Indemnity Company; Franklin (TN); On-site; USD 67,000 - 111,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

20 days PTO + Holidays

Wellness Program

Volunteer Matching

Job summary

The Travelers Indemnity Company is seeking a Claims Representative in auto liability to manage and investigate injury and property damage claims with professionalism and empathy. You will determine coverage, evaluate liability, and establish reserves while communicating with customers, attorneys and vendors.

Ideal candidates bring a valid adjuster license where required, strong Excel and claims-system experience, and a commitment to accurate, timely payments and service.

Qualifications

• Bachelor’s degree required.
• 2 years bodily injury claim experience.
• Active adjuster license where required by state law.
• Experience with claims management systems and MS Office.
• Excellent verbal and written communication skills.
• Ability to analyze situations and exercise sound judgement.
• Strong customer service skills and empathy.
• Attention to detail and ability to manage high-volume workloads.
• Negotiation and conflict resolution skills.
• Ability to learn quickly and adapt.
• Knowledge of insurance principles and state regulations.
• Policy language comprehension.

Responsibilities

• Manage an active caseload from first notice through resolution within authority.
• Investigate to determine coverage, liability, and reserves; leverage internal resources.
• Provide timely communications to customers, counsel, vendors and stakeholders.
• Negotiate settlements within authority and issue payments accurately.
• Handle low complexity litigation.
• Maintain accurate records in claim management systems.
• Adapt to new technology and AI tool rollouts while maintaining productivity.
• Acquire and maintain required Insurance licenses within three months.
• Perform other duties as assigned.

Skills

Verbal and written communication

Analytical skills

Negotiation

Customer service excellence

Attention to detail

Stress management

Policy language understanding

Learning agility

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Claims management systems

Microsoft Office

Enterprise technology platforms

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$67,000.00 - $110,600.00

Target Openings

1

What Is the Opportunity?

As a Claim Rep, Auto Liability, you will be responsible for managing and investigating low to moderate complexity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight. In this fast-paced, detail-oriented and customer-focused role, you will work closely with customers, claimants, attorneys, and other parties to ensure claims are resolved accurately and efficiently while maintaining a high level of professionalism, empathy, and service. You may provide training and coaching to less experienced claim professionals.

What Will You Do?

• Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within level of authority. Typically, handles low to moderately complex personal and/or business insurance liability claims which may include coverage disputes and contractual indemnity issues.
• Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance. Leverage internal resources, as appropriate.
• Provide timely and professional communication to customers, opposing counsel, third-party vendors, internal stakeholders, and other parties.
• Negotiate with multiple constituents (e.g., claimants, attorneys, representatives) and convey claim settlements within authority and issue payments timely and accurately.
• Handle low complexity litigation.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Two years of bodily injury claim experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills with the ability to convey information clearly and professionally to multiple stakeholders.
• Ability to analyze situations, exercise sound judgement, make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers; ability to manage difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
• Proven conflict resolution and negotiation skills; ability to handle complex or disputed claims and negotiate settlements.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Strong understanding of insurance principles and terminology, with working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
• Demonstrated ability comprehend and analyze policy language.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

• High School Diploma or GED.
• One year of bodily injury liability, property damage liability, or comparable claim related experience or successful completion of required Travelers Claim Representative training program.

What Is in It for You?

• Health Insurance:Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.