General Liability Claim Adjuster

Westgate Resorts; Florida; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Benefits

PTO

Paid Holidays

401(k) match

Daily Pay

Family Benefits

Wellness Programs

Tuition Assistance

Military Leave

EAP

Life Insurance

Pet Insurance

Discounts

Job summary

Westgate Resorts, the world’s largest privately held timeshare company, is seeking an experienced General Liability Claims Adjuster to manage a diverse portfolio of claims from initial notice through resolution. You will work with defense counsel and senior leadership to protect company interests, reduce exposure, and drive fair outcomes.

Strong investigation, negotiation, and decision-making skills are essential.

Qualifications

• Five+ years of experience adjusting General Liability claims.
• Bachelor’s degree and professional coursework are preferred.
• Understanding of policy language, ISO forms, and claims practices.

Responsibilities

• Manage general liability claims from initiation to resolution, including litigated files.
• Investigate claims to gather evidence and determine liability and damages.
• Collaborate with defense counsel and leadership to develop litigation strategies and negotiate settlements.
• Prepare files for mediations, hearings, and trials and represent the company.
• Analyze reserves and review medical records to inform settlement recommendations.
• Identify subrogation opportunities and implement loss mitigation strategies.
• Support Resort Safety initiatives to reduce claim frequency and improve safety.

Skills

General Liability

Litigation Experience

Negotiation

Analytical Skills

Communication

Time Management

Independence

Team Collaboration

Education

Bachelor’s degree

AICPCU coursework

Job description

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement.With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

Are you a seasoned insurance adjuster with experience inGeneral Liability Claims? In this role, you will manage a diverse portfolio of general liability claims, including claims in litigation, from first notice of loss through resolution. You will work closely with defense counsel, the Sr. VP of Risk Management, and cross-functional teams to protect company interests, reduce exposure, and drive fair, strategic claim outcomes.

If you excel in investigation, litigation management, negotiation, and fast-paced decision-making, this is an opportunity to directly influence risk reduction and contribute to a culture of continuous improvement

What You’ll Do:

• Manage general liability claims from initiation to resolution, while ensuring compliance with company policies and industry regulations
• Conduct detailed investigations into each claim to gather evidence, assess liability, and determine the extent of damages
• Collaborate with defense counsel and leadership to develop litigation strategies, evaluate exposure, and negotiate settlements
• Prepare files for mediations, hearings, trials, and settlement conferences; attend proceedings as the company representative
• Analyze reserves, prepare settlement evaluations, review medical records and bills, and make recommendations for represented and litigated cases
• Identify subrogation opportunities and implement strategies to mitigate future losses
• Participate in Resort Safety meetings and support initiatives that improve safety and reduce claim frequency
• Ensure compliance with policy language, ISO forms, internal programs, and industry standards

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have thorough understanding of claims handling practices, policy language, exclusions, and ISO forms. Prioritization, organization, effective time management, creativity, and self-discipline are necessary to successfully perform in this position. The requirements listed below are representative of the knowledge, skill, and/or ability required.

What You'll Bring:

• Five plus years of experience adjusting General Liability claims, including litigated files
• Thorough understanding of policy language, exclusions, claims practices, and ISO forms
• Excellent analytical, negotiation, and communication skills
• Strong prioritization, organization, and time-management abilities
• Ability to work independently, collaborate with counsel, and drive cases to resolution
• Alignment with our company values: Integrity, Passion, and Work Ethic
• Preference for candidates with:
  • Bachelor’s degree
  • AICPCU coursework (AIC, ARM, CPCU)
  • Industry-specific continuing education

What is a must have?

• Minimum of three years’ experience managing general liability claims
• High school diploma or GED
• Reliable transportation

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• NEW! David A. Siegel Legacy Scholarship– Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [emailprotected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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