General Liability Bodily Injury Claims Adjuster

Arthur J. Gallagher & Co.; Carrollton (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Gallagher Bassett is seeking a Hybrid Claims Adjuster to support US-wide General Liability claims processing. The role requires active claims experience, licensure across states, and a strong customer-service mindset.

The position emphasizes collaboration with clients, thorough analysis of claims, and adherence to company policies and ethical standards, with on-site hybrid work 2x/week in designated locations.

Qualifications

• High School Diploma required.
• Minimum of 3 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.
• Bachelor's Degree is preferred.

Responsibilities

• Investigate, evaluate, and resolve General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients.

Skills

Claims management

Customer service

Licensing

Education

High School Diploma

Bachelor's Degree

Job description

Job description

Remote: Hybrid
Claims Adjuster

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership---and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers --- people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Role specifics:

• Jurisdictions: Entire US
• Licenses: Required - TX, FL, NY Preferred
• Location: Hybrid 2x per week in the following locations - Carrolton, TX, Downers Grove, IL, or St Peters, MO. This role is not eligible for fully remote work.

How you'll make an impact:

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process.
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About you: Ideal candidates for this position will have:

• Claims Background: General Liability Claims such as Restaurant and Retail premises, food borne illness, slip and fall type claims.
• Jurisdictional Experience: United States
• Active Adjusters' licenses: Required - NY, TX, FL preferred

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients.

Required qualifications:

• High School Diploma.
• Minimum of 3 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired:

• Bachelor's Degree.