Senior Claims Adjuster - General Liability Bodily Injury

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); Remote; USD 65,000 - 90,000; Full time

Job summary

Gallagher Bassett is seeking an experienced Claims Adjuster to assess and resolve complex General Liability claims. This role offers remote eligibility and requires multi-state licensing with a minimum of 5 years of claims experience.

You will partner with clients, manage claimant communications, and ensure adherence to policies, procedures, and ethics while delivering timely, accurate outcomes for diverse cases.

Qualifications

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.

Responsibilities

• Analyze claims exposure and determine proper resolution.
• Interact with clients, claimants, and involved parties.
• Provide empathetic, professional customer service.
• Ensure claims handling complies with policies, procedures, ethics.
• Document claim activity timely and support file outcomes.

Skills

Investigate claims

Evaluate claims

Resolve claims

Critical thinking

Client communication

Education

High School Diploma

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Claims Background: list line of business specifics here
• Jurisdictions: Open to any
• Licenses: TX FL NY AZ and reciprocals (must be willing to obtain all licenses within specified timeframe)
• Location: This role is eligible for fully remote work.

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients

REQUIRED QUALIFICATIONS:

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.