General Liability Bodily Injury Claims Adjuster

Gallagher Bassett; Carrollton (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Gallagher Bassett is seeking a claims adjuster responsible for investigating and resolving General Liability claims across the United States, with a focus on fast, accurate decision-making and client communication.

The role requires active state licenses (NY/TX/FL preferred), a minimum of 3 years of claims experience, and a High School Diploma; a Bachelor's degree is preferred. This hybrid position supports collaboration across locations.

Qualifications

• Minimum of 3 years related claims experience.
• Appropriate licensing and/or certification in all states where claims are handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Responsibilities

• Investigate, evaluate, and resolve General Liability claims to bring claims to resolution.
• Work with clients to deliver innovative solutions and improve claims management.
• Think critically, solve problems, plan and prioritize activities to best serve clients.

Skills

Critical thinking

Problem solving

Customer service

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Jurisdictions: Entire US
• Licenses: Required - TX, FL, NY Preferred
• Location: Hybrid 2x per week in the following locations - Carrolton, TX, Downers Grove, IL, or St Peters, MO. This role is not eligible for fully remote work.

How You'll Make An Impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: General Liability Claims such as Restaurant and Retail premises, food borne illness, slip and fall type claims.
• Jurisdictional Experience: United States
• Active Adjusters' licenses: Required - NY, TX, FL preferred

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients.

REQUIRED QUALIFICATIONS:

• High School Diploma.
• Minimum of 3 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

DESIRED:

• Bachelor's Degree.