General Ledger Implementation Consultant

Fairygodboss; Norfolk (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Fairygodboss is looking for an Implementation Consultant to enhance customer engagement with ADP's solutions. The role involves implementing the General Ledger interface while ensuring client expectations are met consistently.

The ideal candidate will have at least 3 years of experience in a client service environment. Required skills include project management and analytic skills. A Bachelor's degree is preferred. This position offers opportunities for career growth within a diverse and ethical workplace.

Qualifications

• 3+ years of experience working in a B2B client service or systems-integration environment.
• Ability to work overtime hours during peak seasons.

Responsibilities

• Implement ADP's General Ledger interface according to client expectations.
• Serve as a subject-matter expert for implementation processes.
• Ensure client satisfaction through timely solution delivery.

Skills

B2B client service experience

Analytic skills

Project management skills

Problem-solving

Education

Bachelor's degree

Job description

Implementation Consultant

Do you have a passion for out-of-the-box thinking and a commitment to ensuring customers get the most for their investments? At ADP, the Implementation team is driven by customers' success. With us, you'll combine analytic and project‑management skills with the ability to simplify complex information—helping customers develop the confidence to use our products with ease. You provide expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

Responsibilities

• Implement ADP's General Ledger (GL) interface and GL‑related integration solutions in accordance with client expectations and ADP guidelines; support a variety of implementation scenarios, including adding additional features, transferring data from other ADP modules, or migrating from one ADP solution to another for moderately complex clients.
• Serve as a subject‑matter expert who can help lead the workflow of the group.
• Apply industry and product knowledge to optimize General Ledger configurations and product upgrades.
• Ensure client satisfaction and retention through timely solution delivery within client‑defined timelines.
• Resolve issues and provide solutions with minimal direction on procedural matters.
• Collaborate with various departments to load and convert client data to ADP's solutions.
• Work within ADP's implementation methodology and timelines using technology tools.
• Ensure accuracy of all aspects of client setup.
• Remain engaged with the client throughout implementation until the client is successfully running GL solutions.
• Interact and collaborate with ADP associates in sales and customer service.
• Exchange routine information with members of the client project team, including priorities, timelines, and issues as they arise.
• Maintain and expand knowledge and proficiency on implementation job functions, ADP products/services, and best practices.
• Provide input to management on process improvement and product enhancements.
• Coach and mentor less‑experienced implementation consultants.
• Use influence and impact to help clients address and analyze their needs.

Required Qualifications

• 3+ years of experience working in a B2B client service, customer‑service environment, or systems‑integration environment.
• Ability to work overtime hours during peak seasons.

Preferred Qualifications

• Bachelor's degree.
• General Ledger and accounting knowledge and work experience.
• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.