General Clerk III

TeleSolv Consulting, LLC; Pittsburgh (Allegheny County); On-site; USD 29,000 - 32,000; Full time

Job summary

TeleSolv Consulting, LLC has an immediate opportunity to work with the Federal Government as a General Clerk III onsite in Pittsburgh, PA. The role requires U.S. citizenship and the ability to obtain a Tier 4 Public Trust background investigation.

You will perform applicant check-in, identity verification, document review, and data entry. This position is based in Pittsburgh and involves routine interactions with the public and government staff.

Qualifications

• U.S. Citizen.
• Willing to undergo an intense background check.
• Active Tier 4 Public Trust, or ability to obtain one.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity and required documents.
• Maintain up-to-date information for program requirements and enrollment process.
• Notify Government inspection staff of adverse information.
• Check applicant information against government databases.
• Escort applicants to designated locations if needed.
• Provide performance reports.
• Compile data for daily CBP officer and contractor activity reports.
• Schedule interview appointments in internal systems.
• Assist the public with creating accounts and submitting online applications.
• Assist with membership card activation.

Skills

General administrative experience

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a

Department: Federal Services

Location: Pittsburgh, PA

Compensation: $21.07 / hour

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in Pittsburgh, PA.

Key Responsibilities

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Minimum Requirements

U.S. Citizen.

• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

About TeleSolv

Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.

Background Investigation

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.