GenAI-Powered Aviation Maintenance Ops Leader

Amazon; Erlanger (KY); On-site; USD 115,000 - 160,000; Full time

Job summary

Amazon.com Services LLC is seeking a Manager of Aircraft Maintenance Operations to lead AI-enabled transformation across its global air network. The role combines aviation expertise with data-driven strategy to modernize maintenance processes and predictive insights.

You will oversee real-time decisions, fleet health monitoring, and cross-functional coordination with maintenance providers, carriers, and internal teams to safeguard schedules and safety.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• 5+ years Airline, military, or equivalent experience with 14CFR 121 operations in line maintenance, maintenance control, heavy maintenance or equivalent.
• FAA Part 65 Airframe and Powerplant certificate or equivalent.
• Experience with data analytics and technology implementation in aviation.

Responsibilities

• Oversee daily maintenance operations workflow, ensuring effective communication and coordination between maintenance providers and network operations
• Manage real-time operational decisions regarding maintenance events, aircraft swaps, and recovery scenarios to minimize network disruption and maintain schedule integrity
• Develop and drive real-time fleet health monitoring strategies and technical readiness assessments for the Amazon Air global fleet
• Drive implementation of AI/ML technologies to enhance operational maintenance strategies, leveraging GenAI tools to synthesize data and surface actionable insights
• Serve as primary contact for maintenance-related communications, developing protocols to manage service impacts and customer experience
• Create data-driven strategies to maximize maintenance On-Time Performance
• Develop and document lessons learned to continually improve maintenance operations across the network
• Champion adoption of approved AI solutions within daily workflows — evaluating emerging tools, leading pilot efforts, and providing feedback that shapes continuous process improvement

Skills

Project management

Data analytics

Communication with leadership

Education

Bachelor's degree

Job description

Amazon.com Services LLC is seeking a Manager of Aircraft Maintenance Operations to lead AI-enabled transformation across its global air network. The role combines aviation expertise with data-driven strategy to modernize maintenance processes and predictive insights.

You will oversee real-time decisions, fleet health monitoring, and cross-functional coordination with maintenance providers, carriers, and internal teams to safeguard schedules and safety.